SPA SOFTWARE PART 1 R
esortSuite is integrated hospitality management soſt ware that runs all major operations in hotels and resorts,
including room management, F&B, spa, golf, ski, retail and concierge services. T e system enables online reservations and also integrates with Property Management Systems such as OPERA. It’s built on an ORACLE database. T e soſt ware can be used by single and
multi-location spa and resort businesses. GuestSense™ technology creates a guest-
centric workfl ow so guest’s preferences can be aligned with resources such as room and therapist availability for faster bookings. T e soſt ware works off a single, centralised
guest profi le database with giſt card manage- ment and reporting built in. An integrated membership management module is available
I
ResortSuite TORONTO, CANADA
intelligence with over 200 report options. ResortSuite Connect enables email mar-
keting and SMS through integration with ExactTarget which supports targeted, auto- mated communications. ExactTarget also has social media forwarding, content control and social tracking to monitor results. Soſt ware is US$10k-$25k per location with
and the system has a remote access option. Yield management capabilities include
dynamic pricing and availability restricted by time/day and spa and hotel occupancy. T e system does mobile inventory counts,
and shortage projections based on booked services to ensure stocks don’t run low. A dashboard gives access to real-time
annual support fees of 15-18 per cent/year. Prices include 24/7 support via phone, email and webchat and all soſt ware upgrades. Training is delivered on-site, remotely or by
online video. T e system can be set up in any language with user-defi ned translations.
www.resortsuite.com Tel: +1 416 259 0715
ntelliSpa is a worldwide business solu- tion provider for wellness, spa and activity operators. It operates on stand-
ard hardware with Microsoſt ’s SQL Server. The software has a number of mod-
ules, including online booking, integrated nutrition and membership and fi tness man- agement. Its modular design means spas only pay for the components they need, so the system can be built up over time. Clients range from individual day spas
to chains of more than 100 locations across diff erent time zones and include residen- tial retreats, resorts, hotel spas and fi tness facilities. IntelliSpa integrates with hotel Property Management Systems and can also support the booking of activities, tours, golf and restaurants where needed, through
P
IntelliSpa from Intelligenz Solutions™ BRIGHTON, UK
optional bolt-on modules. The software has a fast booking option and gives ‘at a glance’ details of every service, client, room and staff member to simplify the daily man- agement of resources. Additional features include integrated
point of sale and inventory management, payment processing and a full accounts
receivable system, together with integra- tion to third-party fi nancial systems. All bookings become part of a single cli-
ent record and can be viewed before, during and aſt er a client visit or stay. T is complete history can include pref-
erences, special requirements, purchases, treatments, comments and a detailed his- tory of how payments were made. T e system can generate personalised giſt
vouchers and has a loyalty points system to reward valued customers. A Customers Really Matter CRM system generates email and SMS notifi cations.
www.intelligenzsolutions.com Tel: +44 7757 065 658
remier Spa management is installed software which provides a wide range of management functionality
for spa operations, from optimising the day- to-day scheduling of treatments and services, to providing enhanced reporting and max- imising business development. Premier links to all major hotel Prop-
erty Management Systems in a number of ways, from a simple posting interface to full two-way integration. Its design enables the management of multi-property businesses, while customisation gives each site and head offi ce access to live data from all locations. Premier’s yield management analysis tools
allow the manipulation of pricing and max- imisation of treatment room occupancy to enable operators to assess the true profi tabil- ity of a single treatment: yield management
Premier Spa and Premier Spa+ CANNOCK, UK
dates a range of packages. All guest, member and visitor information, along with a history of visits, preferences and buying habits, can be stored to maximise CRM effi ciency. T e soſt ware has built in SMS messaging
to enable operators to reach clients instantly with confi rmations and reminders as well as promotions to fi ll late spaces. Premier delivers training and support pro-
systems can be tailored to suit operators’ spe- cifi c requirements at the installation stage. T e soſt ware has an inventory system with a
complete Point of Sale off ering, stock control and inventory management. It records individ- ual client purchases to help pinpoint up-selling and repeat purchase opportunities. Premier’s soſt ware includes membership management functionality that accommo-
76 Read Spa Business online
spabusiness.com / digital
grammes both on- and off -site. T e company currently works with businesses from Russia to China and the US and has multi-lingual and multi-currency settings. T e price is tailored to the specifi c require- ments and size of the business.
www.premiersoſt
ware.co.uk Tel: +44 1543 466580
SPA BUSINESS 1 2011 ©Cybertrek 2011
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