SPA SOFTWARE PART 1
The ability of spa management systems to support mobile and online booking is becoming more important as mobile devices grow in popularity with customers
Specialist software can underpin the entire management and operation of a spa, increasing profi tability and building sales. Over the next few issues, we’ll be outlining available systems
SMARTER SYSTEMS S
LIZ TERRY » EDITOR » SPA BUSINESS
paBooker by GramercyOne is a com- plete web-based management solution for operators in the spa industry.
It provides business management tools,
including an appointment book, a customer database and a membership management sys- tem. It can also be integrated with Property Management Systems and used to manage salon, health and activity operations. T e system also includes an employee
management function to track perform- ance and commission and fully customisable reporting functionality, including user-de- fi ned fi lters and a KPI dashboard. SpaBooker has a built-in online booking
and payments system which enables spa operators to off er an ecommerce portal to customers from their own website. T e soſt ware is fully accessible on iPad,
freeing staff from the front desk and in addi- tion - from this month – it will be possible for
SPA BUSINESS 1 2011 ©Cybertrek 2011
SpaBooker by GramercyOne NEW YORK, USA
ing product levels and managing purchase orders from multiple vendors. T e system also creates automatic purchase orders when stock levels fall to a predetermined level. SpaBooker is scalable for businesses from
a single room to thousands of sites, like long- standing client, Hilton Hotels. GramercyOne off ers on-site or free web-
staff to take payment with a swipe on mobile devices. Customers can also book treatments from their iPads and smartphones. SpaBooker has built-in yield management
tools and reports and a suite of marketing and integrated email, SMS and social media func- tionality that can create and distribute special off ers and discounts to drive business during slower periods. T e system can also generate customisable, bar-coded giſt certifi cates. SpaBooker supports retailing by monitor-
based training. Online training materials include a Practice Environment and a library of videos and manuals. Support is include via telephone, Skype and email, while custom- ers get access to a Suggest-a-Feature area and fi ve free soſt ware upgrades every year. SpaBooker has customers in 35 countries,
is available in nine languages and supports all major currencies and tax structures.
www.spa-booker.com Tel: +1 866 775 7774
Read Spa Business online
spabusiness.com / digital 73
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