SPA SOFTWARE PART 1
Reservation Assistant by TAC HARTBERG, AUSTRIA
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eservation Assistant by TAC is installed/online soſt ware that co-ordi- nates functions such as reservations,
billing, retailing and guest relationship/ membership management, including the gen- eration of SMS and email reminders. The software can handle bookings for
all aspects of an operation from restaurant reservations to golf course bookings. In addition, it can control employee schedul- ing, inventory and webshop activity, voucher management and mobile loyalty cards. Reservation Assistant is accessible from
iPad for bookings and payments, allowing staff to leave the reception area to sell treat- ments on the move around the resort or spa. T e soſt ware off ers management function-
ality via a dashboard allowing operators to keep track of key KPI: treatment room and therapist utilisation, turnover, top-sell- ing product- and guest origin-data can be viewed at a glance. Reservation Assistant also off ers more than 1,000 report options. T e soſt ware supports variable dynamic
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The Reservations Assistant software runs on iPad to enable the sale of treatments on the move
pricing to improve yield management while an interface with TAC Digital Signage ena- bles operators to sell short-term treatments by fl agging up last-minute availability and auto- matically posting this to electronic boards to attract passing customers’ attention. T e soſt ware has more than 110 interfaces
with external systems such as access control and hotel Property Management Systems. Reservation Assistant can be purchased,
leased or procured as a Soſt ware-as-a-Service solution. Remote access and multi-property options are also available. Clients get 24/7 support by telephone, fax,
email and Skype as part of the soſt ware serv- ice and soſt ware licence contract. TAC´s training programme – called the RA Uni-
versity – off ers user-training, webinars and management coaching on a regular basis. Prices for training depend on the duration and topic: the price for a 90 minutes webi- nar, for example, is €49. Customers include Hyatt Hotels, La
Mamounia, Grand Resort Bad Ragaz, Inter- alpen-Hotel Tyrol, T e Dolder Grand, Rocco Forte and Radisson SAS Grand Hotel Victoria- Jungfrau and Belle Mare Plage Mauritius. Reservation Assistant soſt ware is available
in 18 diff erent languages, including Chinese, Turkish, Finnish and Russian.
www.reservationassistant.com Tel: +43 3332 6005 990
ook4Time is a bespoke web-based spa soſt ware and management plat- form: the entire system is tailored to
clients’ business requirements and is cen- tralised to give spas a real-time view of their entire operation via a dashboard. T e soſt ware can integrate with OPERA
and Galaxy Property Management Systems in addition to any system that supports a Micros generic interface. It was specifi cally built for large multi-unit spa operations such as Starwood Hotels & Resorts, Eliza- beth Arden Red Door Spas, Bliss, Medifast, Morgans Hotel Group and Cowshed. Book4time has a membership module
with various options, including monthly membership, automated billing, multi-tier membership levels and pricing, automated discounting on both service and retail pur- chases and the ability to sell minutes. T e soſt ware’s inventory allows enables
spas to create worksheets, purchase orders, manage vendors, adjust physical counts, receive orders and use barcode scanners.
Book4Time RICHMOND HILL, CANADA
T e soſt ware can be paid for by traditional
licence fee, or alternatively by transaction fee which replaces up-front investment with a charge based on sales volume. T e rate for busy spas can go as low as 0.25 per cent. Book4Time has on-the-go SMS capabilities
Book4Time has role-based security, which
enables managers to give staff as much or as little access as required to perform their job. T is also provides full-system audits to record who did what and password prompts where needed to ensure only managers can perform certain functions. T e system also has staff scheduling and commission structures, as well as hundreds of report options. Because the system is web-based it can be
accessed from any computer and an IP lock- down enables operators to limit users’ access so they can only log onto the system from within a specifi c spa or hotel if needed.
74 Read Spa Business online
spabusiness.com / digital
to keep track of late appointments and also to generates email and SMS reminders. It has an email receipt option to increase opt-in rates and social media integration. When it comes to training, the system has a live help section, complete with training videos showing how to utilise/perform various functions. T e company also off ers both on-site and
web-based training (which is included at no additional cost on all accounts) and gives 24/7 critical helpdesk support to clients from its corporate headquarters. Book4Time currently supports over 500 spa clients in 15 countries.
www.book4time.com Tel: +1 905 707-0070
SPA BUSINESS 1 2011 ©Cybertrek 2011
ISTOCK.COM/©YANIK CHAUVIN
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