Team GB crowned Volvo’s masters of the (parts & service) universe
Testing the knowledge and competence of parts and service personnel worldwide, the team from Volvo CE’s Warrington customer support centre has won the final round of the Volvo Global Masters competition.
The team from Warrington representing Volvo Construction Equipment’s GB dealership has been crowned the 2014 champions in the Volvo Masters competition, a contest that
tests parts and service personnel on their skills and knowledge of the company’s products. Over the course of national,
regional and global rounds the original 3,000 participants from dealers in four regions were whittled down over eight months to just one group of ‘Masters’, culminating with the British team proving victorious in a tightly-fought theoretical and practical nail biter.
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This year’s final, held at Volvo CE’s Training Center in Eskilstuna, Sweden, featured eight teams coming from Indonesia, India, China, Brazil, Holland, the USA and Great Britain.
The aim of the long-running competition is to increase the interest, knowledge and skills among Volvo CE’s service and parts technicians worldwide. It achieves this by generating healthy competition between dealerships, in a bid to find the most skilled technicians on the planet, the best men and women who ensure Volvo CE machines spend as little time idle as possible and whose vast expertise is an essential part of the company.
The competing teams were judged on their technical and parts systems knowledge, proper handling of tools and demonstration of Volvo’s core values in action. Moving from test station to station, the teams were faced with different challenges to tackle involving different model types across the Volvo CE range and a station that tested the teams’ understanding of CareTrack — Volvo CE’s unique telematics system installed on all general purpose equipment.
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