Volvo Construction Equipment has been working with Babcock International to provide bespoke training services for its staff. Doing so will help the independent plant and equipment asset management company to better serve its own customers.
Geoff Ashcroft reports for The Voice
The collaborative approach will also enable Volvo Construction Equipment to develop its relationship with Babcock, and ultimately allow the business to feed equipment performance data back to the manufacturer.
Seen as a neutral partnership with Volvo, the strategy is to build a three-way relationship between Babcock, its customers and its suppliers, as Martin Lumsden, head of UK operations for Babcock’s mining and construction business, explains.
As an asset management business, we aim to provide the best solutions for our customers, which in turn requires the full support of our equipment suppliers,” he says. “And Volvo has gone that extra distance to help us to create the best service and back-up for our own customers operating Volvo equipment.
Babcock’s approach to managing plant and equipment is achieved using whole life cycle asset management. Its capabilities range from strategy, finance, procurement, operation and maintenance through to fleet disposal and renewal.
In addition to condition monitoring of equipment for its cus- tomers — which include Aggregates Industries and Lafarge Tarmac — it also looks to provide immediate solutions when it comes to machinery fleet management.
Such criteria might include first-time fix, equipment hire or movement of machinery resources from one site to another where customers operate from multiple locations.
The service extends way beyond warranty periods, and is structured to transform the way customers optimise their asset availability. The end goals are to improve performance, and reduce the lifetime costs of ownership and operation for mining and quarrying companies.
“Our role is not simply to provide the most production at the least cost, but to provide effective fleet management and keep our customers and their equipment working efficiently for the planned lifecycle of the fleet,” he adds.
Effective asset management is more than just replacing old equipment and buying new kit. Babcock’s methodology is to extract the maximum value out of an asset but not to take the asset beyond what is acceptable for optimum performance.
And Babcock’s customers have just one number to call, which is dedicated to their business and manned by experienced service centre teams.
“As a service provider, we aim to reduce complexity, while lowering risk and uncertainty by having common goals, and partnering with our customers and suppliers,” he adds.
THE VOICE PAGE 19
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