“And being able to give many of Babcock’s behind the scenes staff a broad introduction to our range has been a worthwhile opportunity to encourage greater confidence in our own range of construction equipment,” says Mr Spooner.
The recent two-day training course, held at Volvo Construction Equipment’s customer support centre at Immingham, was carefully structured to broaden the knowledge base of staff across many levels of the business.
Delegates included buyers, analysts, supervisors and service centre advisers. Following an overview of the company, its philosophies and its history, attendees were introduced to the Volvo range, including a valuable insight into product groups, components and technologies.
“From Volvo’s perspective, our aim is to support all our customers – be that end users or asset manage- ment businesses – to ensure our equipment gives the best service out in the field,” he says.
“Providing on-going support at all levels is vital to the continued success of our business,” says Mr Spooner. “Our latest training schemes developed exclusively for Babcock will help to boost confidence among its staff should they find themselves dealing with operators of Volvo construction equipment.”
...to be able to
meet and exceed
customer expectations
THE VOICE PAGE 21
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