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We’ve had to start from the beginning and devise entirely new training strategies and platforms to


meet Babcock’s specific needs


THE VOICE PAGE 20


A key element of that partnering process is to ensure staff throughout the business receive a suitable level of OEM training and support, to be able to meet and exceed customer expectations. This is of key importance when operators need urgent action in the event of a breakdown or failure.


But unlike traditional service support — which is already in place with Babcock – this additional level of bespoke training is not aimed at technicians with existing practical trouble-shooting skills, as Volvo Construction Equipment’s service training adviser Steve Spooner explains.


“We’ve had to start from the beginning and devise entirely new training strategies and platforms to meet Babcock’s specific needs,” he says. “Training has not been at workshop level, but much more varied and in some instances elementary, to suit the varied needs of the business and its employees.”


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