This page contains a Flash digital edition of a book.
Powerful Living


Electric Cooperatives Top in Consumer Satisfaction 2014 American Customer Satisfaction Index survey gives co-ops high marks


A


ccording to the 2014 American Customer Satisfaction Index (ACSI) survey released May 6, 2014, consumer-members be- longing to not-for-profi t electric cooperatives are more satisfi ed with their utility than consumers served by either investor-


owned (IOU) or municipal utilities. Touchstone Energy Cooperatives re- ceived an overall customer satisfaction score of 81—the highest score for any electric-only utility. Cooperatives not affi liated with Touchstone Energy scored 80. IOUs and municipals received scores of 75 and 76 respectively. Consumer-members gave their electric cooperatives high marks when asked to rate the overall quality of service. According to the ACSI report, “perceived quality rates [are] highest among customers of cooperative utili- ties with a score of 85, followed by investor-owned utilities at 82 and municipal utilities at 81. Quality is the most important driver in determin- ing overall satisfaction with the customer experience.” “These scores validate the cooperative difference,” said National Rural Electric Cooperative Association CEO Jo Ann Emerson. “Member-owned, not-for-profi t electric cooperatives put members fi rst and these numbers


show why this business model has suc- ceeded and why cooperatives continue to thrive even in uncertain economic times.”


In 2010, the ACSI survey added questions about reliability in its survey of electric utilities. When consumers are asked to rate the ability of their utility “to provide reliable electric service,” cooperatives score the highest at 89, followed by municipal utilities at 87 and IOUs at 85. Cooperatives also lead in customer satisfaction with power restoration with a score of 87, followed by municipals at 82, and the IOUs at 79. Touchstone Energy co- ops lead all utilities for this metric with a score of 87, followed by Salt River Project and Southern at 85.


Oklahoma’s electric cooperatives serve nearly 550,000 member-owners in all 77 counties. To learn more about the “Cooperative Difference,” visit the www.oaec.coop.


Oklahoma Electric - One-Third - 0418 - OK.pdf 1 4/17/2014 1:26:09 PM


Giving You the Power to Build Today 100% FINANCING FOR QUALIFIED BUYERS


ubh.com 888.562.4824


Want to build a new home on your land?


We can help! Locations


Oklahoma City, OK Tulsa, OK


Fayetteville, AR Sherman, TX


12 WWW.OK-LIVING.COOP


Custom Design | Flexible Financing Quality Construction | Affordable Insurance Personalized Service


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84  |  Page 85  |  Page 86  |  Page 87  |  Page 88  |  Page 89  |  Page 90  |  Page 91  |  Page 92  |  Page 93  |  Page 94  |  Page 95  |  Page 96  |  Page 97  |  Page 98  |  Page 99  |  Page 100  |  Page 101  |  Page 102  |  Page 103  |  Page 104  |  Page 105  |  Page 106  |  Page 107  |  Page 108  |  Page 109  |  Page 110  |  Page 111  |  Page 112  |  Page 113  |  Page 114  |  Page 115  |  Page 116  |  Page 117  |  Page 118  |  Page 119  |  Page 120  |  Page 121  |  Page 122  |  Page 123  |  Page 124  |  Page 125  |  Page 126  |  Page 127  |  Page 128  |  Page 129  |  Page 130  |  Page 131  |  Page 132  |  Page 133  |  Page 134  |  Page 135  |  Page 136  |  Page 137  |  Page 138  |  Page 139  |  Page 140  |  Page 141  |  Page 142  |  Page 143  |  Page 144  |  Page 145  |  Page 146  |  Page 147  |  Page 148  |  Page 149  |  Page 150  |  Page 151  |  Page 152  |  Page 153  |  Page 154  |  Page 155  |  Page 156  |  Page 157  |  Page 158  |  Page 159  |  Page 160  |  Page 161  |  Page 162  |  Page 163  |  Page 164  |  Page 165  |  Page 166  |  Page 167  |  Page 168