Business Travel Awards 2014
Best Long-Haul Airline QATAR AIRWAYS Qatar Airways is one of the fastest growing airlines in the world, now flying to over 130 destinations across six continents via Doha. Qatar operates 45 flights a week from London Heathrow and Manchester airports and, with effect in May 2014, five flights a week from Edinburgh. Qatar Airways is a Skytrax five-star rated airline, and it became a member of the Oneworld alliance in October 2013. Shortlisted: Air France KLM, ANA, Cathay Pacific, Virgin Atlantic
Business Airline of Year QATAR AIRWAYS Qatar Airways’ business class experience offers passengers a five- star food menu and a wine collection chosen to include the world’s best vintages. Passengers can relax, with an option to fully recline, and enjoy award-winning in-flight entertainment. LED lighting adjusts to the changing time zones, and passengers can also stay connected with onboard wifi. Shortlisted: Air France KLM, Cathay Pacific, Easyjet, Virgin Atlantic
Best UK Airport GATWICK AIRPORT Gatwick airport serves 199 destinations in 63 countries for around 35 million passengers a year on short- and long-haul point-to-point services. Under new ownership, it is rolling out a £1.2 billion investment programme, and has been working hard over the last four years to significantly improve the airport experience for its passengers. Shortlisted: Heathrow airport, London City airport, Southampton airport
Best Specialist Business Travel Product/Provider CHAMBERS TRAVEL GROUP – MY CT Chambers is renowned for its in-house development of proprietary technology, and it created its web mobile portal, My CT, to serve as a fast, personalised gateway to its bespoke products and services. Shortlisted: Evolvi Rail Systems – The Evolving (New Generation); HRS, The Hotel Portal – iHotel/Hotels Now; Software Europe – Expenses; World SIM – Home and Away
Best Sales Account Management Team ACCOR Accor’s business travel team has worked tirelessly, in the past nine years, to make its mark in the management of corporate customers, and their associated travel management companies and conference partners. It specialises in forging strategic partnerships and cost- savings in line with each corporate’s travel policy and objectives. Shortlisted: Amadeus UK and Ireland, Capita Travel and Events, Giles Travel (highly commended),
Thetrainline.com
Best Travel Management Company (less than £50 million UK annual sales) DIVERSITY TRAVEL Diversity Travel is an innovative travel management company specialising in the not-for-profit sector. It attributes its continued growth to exceptionally high levels of customer service, and a relentless focus on training and investment in robust technology solutions. Shortlisted: Barrhead Travel, Click Travel, Clyde Travel Management, Giles Travel, Wings Travel Management
An impressive business strategy, the youngest fleet in the sky, substantial innovation in all cabins and an extensive CSR programme across the board all contributed to the judges’ decision.
The judges thought this was an outstanding entry, backed up by glowing testimonials from leading buyers and managers in the corporate sector. A 44 per cent network expansion in the last two years and an impressive corporate client retention rate also helped make this airline the clear winner.
The judges felt that Gatwick was an airport that had reinvented itself. They were impressed with the wide-ranging improvements and with the way it is engaging with the corporate market, as well as adopting a proactive approach with airlines about new routes.
The judges commended Chambers for delivering technology that is not only relevant but provides a unique platform for its corporate clients.
Accor demonstrated a continuous improvement of internal processes, which is customer-focused throughout. The judges said the team offers a single point of contact, and recognises client and supplier needs, simplifying and strengthening relationships.
The judges said Diversity Travel is a company that is an extension of the clients it serves, demonstrating strong customer satisfaction from non-profit organisations. The judges also highlighted the staff bonus scheme, which is based on non-monetary goals, such as customer service and quality.
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