Business Travel Awards 2014
Self-Booking Tool KDS
KDS is a European technology leader with 20 years’ travel and expense (T&E) management experience. It provides simple, mobile and smart software, which enables chief financial officers, travel managers and procurement teams to reduce their T&E spend. The company’s global expertise and focus on innovation mean it enables clients to address successfully the challenges they face, and prepare for those to come. Shortlisted: Evolvi Rail Systems, Micros Travel,
Thetrainline.com
Best Ground Transportation CAREY WORLDWIDE CHAUFFEURED SERVICES For over 90 years, Carey has been at the forefront of the premium ground transportation sector, with a commitment to providing a consistently safe, secure and high quality service to the travel services sector and its client base. Through its unique global network of subsidiaries, franchisees and alliance partners, Carey can guarantee consistency and quality across 70 countries and 650 cities. Shortlisted:
Cabfind.com, Groundscope, One Transport, TBR Global
Best Car Rental Company EUROPCAR UK Europcar UK provides access to a fleet of over 50,000 cars and vans, through its network of more than 200 locations across the UK, and a presence in 140 countries worldwide. Europcar has a track record of innovation, great service delivery and a quality fleet, offering flexible short-term and long-term products to suit all business requirements, supported by innovative online solutions. Shortlisted: Avis, Hertz
Best Corporate Card Provider AIRPLUS INTERNATIONAL Airplus International specialises in integrated payment and MI systems solutions, helping corporate customers worldwide optimise their expense management. It has a strong commitment to innovation, greater transparency, enhanced data quality and research. Shortlisted: American Express Europe, Bank of America Merrill Lynch, Barclaycard Global Commercial Payments, Wex Corporate Pay (highly commended)
Best Rail Operator VIRGIN TRAINS Virgin Trains operates high-speed and frequent services over the entire length of the West Coast Main Line. Sleek and distinctive tilting trains link the UK’s capital with Birmingham, Manchester, North Wales, Liverpool, Preston, Carlisle and Glasgow. All trains have power points for charging mobile phones and laptops, together with wifi connectivity. Shortlisted: Deutsche Bahn DB, Eurostar International, First Great Western, Heathrow Express
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Best Short-Haul Airline EASYJET Easyjet operates the UK’s largest air transport network, flying more than 600 routes between 130-plus airports in 30 countries, with a leading presence on Europe’s top 100 routes. Easyjet was founded with the vision of creating a customer-focused brand that would revolutionise air travel and, almost 20 years on, it is still making flying easy and affordable for over 58 million passengers each year. Shortlisted: Air France KLM, Cityjet, Finnair, Norwegian Air Shuttle
The judges were impressed by the innovative steps KDS has made in rethinking corporate self-booking tools. The company’s SBT helps to speed up the decision-making process for travellers, has a clear concise interface and helps improve traveller experience and productivity.
The judges said Carey’s entry ticked all the boxes. There has been substantial growth in a highly competitive marketplace, and they were impressed by Carey’s good client retention and customer satisfaction scores, as well as its excellent CSR credentials.
The judges all agreed that this was an excellent product from a company that really has its eye on the ball. They said Europcar demonstrated tangible and material benefits to the corporate customer.
This was a strong submission, and the judges were particularly impressed by Airplus’s new mobile solutions, innovation and understanding of traveller needs at all levels.
The judges felt this operator was clearly targeting the corporate market. They were impressed by the company’s growth, 100 per cent client retention rate even where there was competition, excellent CSR credentials and good employee recognition scheme.
The judges liked Easyjet’s proactive engagement with the corporate market, representing a change in approach. They were impressed with its extensive short-haul route network, its young fleet, the introduction of new flexi-fares and its much- improved punctuality record.
MARCH/APRIL 2014
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