lizmckeonwrites


the Salon Performance Management Process


LizMcKeon considers how tomanage your team’s performance


PerformanceManagement includes activities which ensure that goals are consistently beingmet in an effective and efficientmanner.


It can focus on the performance of the salon, a department, therapist or even on the processes to build the services.


Fundamentally, salon goals are translated into individual goals and the salonmanager oversees the achievement of those, also providing training and feedback as necessary.


Manymanagers only begin tomeasure performance when it has already fallen, and without benchmarks for high performance, it can then be difficult to know where to begin tackling the problem.Therefore the most important factor in effective PerformanceManagement is tomeasure results consistently when performance is good, not only when it needs to improve.


PerformanceManagement consists of a systemor a process whereby:


• Work is planned and expectations are set. • Performance of work ismonitored. • Staff’s ability to performis developed and enhanced.


• Performance is rated ormeasured and the ratings summarised.


• Top performance is rewarded.


PerformanceManagement and improvement can be thought of as a cycle:


 Performance Planning where goals and objectives are established.


 Performance Coaching where amanager intervenes to give feedback and adjust performance.


 PerformanceAppraisal where individual performance is formally documented and feedback given.


When developing your salon Performance Management process, think of performance asActual Results versus Desired Results. Any discrepancy, where actual is less than desired, constitutes the ‘Performance Improvement zone’. Performance Improvement is any effort targeted at closing the gap betweenActual and Desired Results.


application


PerformanceManagement is defined as a ‘strategic and integrated approach to increase the effectiveness of companies by improving the performance of the peoplewhowork in themand by developing the capabilities of teamand individual contributors’. If possible, aimto get all employees to reconcile personal goalswith salon goals, and increase productivity and profitability of the business, using this process.


Firstly, drawup an analysis to determine the key objectives and performance standards for each job position.Define the job in terms of purpose, customers, sales and overall scope.Next develop a process of analysing a particular job in terms of the reporting structure and job description.The overall aimof this analysis is to determine the continuous critical objectives and performance standards for each position within your salon.


the benefits


There is a clear and immediate correlation between using PerformanceManagement processes and salon results.


Financial: • Increase in sales. • Reduction in running costs. • Aligns the salon directly behind the business owner’s goals.


• Improved time management.


MotivatedWorkforce: • Mindset changes from ‘business as usual’ to optimising plan to achieve salon goals.


• Improves team spirit, as everyone. understands how important their role is.


• Creates transparency in the achievement of salon goals.


• Improvement in individual’s confidence.


ImprovedManagement Control: • Simplifies communication of strategic business goal planning.


• Provides well documented reporting processes.


target measurements


Performance can’t improve if it isn’t measured in the first place, somake sure you have targetmeasurements in place, even when performance is good.When targets are fair and achievable, all resources are available and staff are fully trained; under- performance ismost likely due to disengagement, which results froma lack of accountability.


GUILD NEWS 137


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