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The ElectraLite


November 2013


Thank You and Welcome Aboard CVEC Foundation Board of Trustees


recently extended a sincere ‘Thank You’ to retiring board member James Har- grove (left.) Board President Charles An- nanders (right) presented Hargrove with a plaque and thanked him for his service. New board member Mike Matlock (center) was welcomed to the board, also. He is filling the vacancy Hargrove leaves, and will represent the members in district 3.


The CVEC Foundation oversees the co-op’s Operation Round Up program.


Winter Disconnect Rules in Effect November 15


regulations. The regulations are in effect until April 15 of the following year. The Oklahoma Corporation Commis- sion (OCC) has established specific rules governing how utilities deal with discon- tinuance of service in summer and winter. Of course, no one likes to have their electricity disconnected, especially dur- ing foul weather, but CVEC has to follow OCC rules on non-payment disconnects. CVEC disconnects service only as a last resort, so please contact us to find a posi- tive solution, if paying your electric bill becomes a problem.


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The following is a brief overview of OCC rules as they affect CVEC mem- bers. CVEC bills are mailed on the 5th, 15th and 25th of each month. Members have 20 days from the date the bill is mailed to make payment. If a member is unable to make a full payment, it is im- portant he or she contacts our customer service department to make payment arrangements. Your bill serves as a disconnect notice if you have a past due balance. About five days before the due date of the disconnect reminder, a 48-hour notice is mailed. If by the 48-hour due date,


ach year at this time, the rules governing non-payment disconnects change to winter


no payment is received or arrangements made, service is disconnected without further notice.


The following payment arrangement options are available if paying your elec- tric bill becomes a problem: 1.) Deferred Payment Plan – This plan is calculated within OCC regula- tions.


2.) Life-Threatning Plan – This plan is limited to members who are or have family members residing in the home who rely on life-saving equipment such as oxygen equipment. These mem- bers must provide appropriate documen- tation for verification that such circum- stances exist within the residence. CVEC personnel will be required to make a visual verification of the equipment. 3.) Public Service Agencies – A list of public service agencies is available for eligible members. The Department of Human Services (DHS) can provide assistance to eligible persons. A list of the various county DHS offices can be provided by the cooperative. American Indian tribes and other agencies also have programs to assist members. If payment is not received and no contact has been made with our office, the co-op will make a visit to collect back payment. A $25 service fee will be added


to the amount of the bill. If the service is actually disconnected, a $25 reconnect fee and deposit will be applied, if needed. The reconnect must be requested Monday through Friday, between 8 a.m. and 4 p.m. Calls for service to be re- connected after working hours will be charged $50, plus the $25 for any previ- ous collection visits made for notifica- tion or cut-off of the service. Members wishing to pay by check at the time of the disconnect, who have a history of dishonored checks, can expect CVEC to contact the member’s bank to verify sufficient funds before reconnecting the service.


Once service is disconnected, the member will be required to pay all fees and charges before service is recon- nected. A member seeking additional


Continued on page 4.


Find Your Hidden Account Number and Win $25


If you find your account number hidden in this issue of The Electralite, you could win $25.


In order to win, the account number


must be your own. You need to report finding the number to us by the 15th of the month. And you need to report finding it by phone, mail or in person. Good luck!


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