News in brief...
c2c shortlisted in European awards National Express train operator c2c is a finalist in the inaugural European Rail Congress awards. The company has been shortlisted for European Commuter Operator of the Year alongside Toc’s from France and Austria. c2c’s Thorpe Bay station has been shortlisted for Small European Station of the Year following its £650,000 transformation into c2c’s flagship first ‘smart station’. It faces competition from the likes of the City Airport Terminal in Vienna and stations in Germany and Hungary. The winners, to be announced in November, will be decided by a panel of MEP’s from the European Parliament’s Transport Committee.
Wet weather helps ScotRail become greener
ScotRail is harnessing Scotland’s damp climate to help reduce costs as well as its carbon footprint – by collecting rainwater for use in washing trains. The Toc has installed a system which allows it to collect 72,000 litres of rainwater from more than two thousand square metres of roof area at Corkerhill depot in Glasgow, which is more than half the water required to clean the underside of three trains every day for a year. ScotRail believes it is the first operator in the UK to introduce the rainwater harvesting system at a depot.
Renovation grants for disused station premises in Scotland Disused station premises across Scotland have a new lease of life thanks to a £1 million cash injection. Transport Minister Keith Brown has launched the latest round of the Stations Community Regeneration Fund, following the success of previous awards. To date, almost £900,000 from the fund has helped turn disused space into community projects such as art galleries, heritage centres, cafes and even a bike repair centre. The latest pot of £100,000 is now available. For an application pack go to
www.scotrail.co.uk/sites/ files/scrfappform.pdf
Start a love train
Prague transport company Ropid is looking to designate carriers
Page 6 September 2013
The passenger transport industry may be missing out on sales to the tune of £1.2 billion by failing to connect effectively with customers digitally according to new
research from O2. The results show that passenger services companies are struggling to harness digital
technologies despite the fact that the majority of passenger-spend – 64 per cent – is now influenced by these channels. While 30 per cent of transport operators think they are doing a good job in adapting to new technology, consumers disagree, with 96 per cent dissatisfied by some aspect of their digital journey: The results include: • 84 per cent are confused by websites and apps • 87 per cent are frustrated by the lack of real time travel information • Almost nine out of ten are annoyed when prices aren’t consistent across different outlets • Digital is the preferred way to find passenger transport operators: More than 80 per cent of people have used digital channels to plan journeys and look up prices
• The station is no longer the place for purchases: more people are now buying tickets via websites and apps (66 per cent) than in person or over the phone (53 per cent)
• Real-time information is crucial: 65 per cent have used digital methods to check for travel news updates - four times the number who still rely on more traditional services such as station updates or over the phone information. Passengers want a more informed, integrated experience, says O2, where they can manage
tickets and access current information, not only about their journey but the destination too. Rail and bus operators need to keep pace with the rapid evolution of mobile technology and ensure the right support is in place to adapt and ensure passengers can receive real-time updates on any device.
Ben Dowd, head of Business at O2 commented: ‘Passenger transport companies have embraced many aspects of digital, but there is still a huge amount of scope to transform the services provided to passengers. With the arrival of 4G, ubiquitous connectivity will only make these technologies more central to the consumer experience.’ To give passenger services companies the opportunity to share highlights about their
digital journey, O2 recently launched its Passenger Services Innovation Award. It is looking to reward the most innovative ideas and to recognise industry-leading use of digital innovation. Examples could include use of data to help passengers and staff, generation of new revenues as part of the business model or views of the future of travel and use of technology to capitalise on it. The winners will receive £20,000 for their chosen charities - £10,000 for the best idea, and £5000 each for two runners up.
www.o2.co.uk/enterprise/sectors/passenger-services/innovation-award
A senior manager at East Coast has won a Sieff award in recognition of her efforts to instil sustainability values into the heart of the company, helping transform leadership and improving the way employee
engagement is conducted. One of 12 regional winners across the UK, Stephanie Oerton, East Coast head of Learning and Development, will now join the next generation of business leaders as part of a programme which offers Sieff Award winners a platform to drive engagement within Business In The Community’s (BITC) current leadership strategy.
Despite been only two years in the job, Oerton has played a fundamental role in enabling East Coast to improve employee engagement levels, as evidenced by recent engagement survey scores. She has also applied her leadership in learning and development to help East Coast achieve the highest ever passenger satisfaction figures for a long distance train operating company. Oerton said: “I am
delighted to be recognised by such an award but I must share it with my East Coast colleagues as they too play a fundamental part in the company’s success.’ BITC lead corporate
advisor Chris Leech MBE, said he nominated Oerton ‘Because she is one of the most inspirational and motivational leaders I have met in my career to date. I have supreme confidence that her work with East Coast will go from strength to strength.’
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