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state-of the art technology to the most densely used rail operations, working in the toughest operating environments. In the UK, Bombardier has recently delivered 47 new eight-car trains for the Victoria line. The Victoria Line Upgrade (VLU) started in earnest in 2005. Transportation demands in London are increasing dramatically, so to meet projected growth, London Underground set the goal of increasing overall passenger capacity by 21 per cent through the introduction of a 33 trains per hour timetable. This has been achieved - at peak travel times the trains are less than two minutes apart – providing the highest ever frequency on any London Underground Line. Technical reliability has also grown at


an unprecedented rate, exceeding any prior upgrade or fleet roll-out programme of this type. The trains are running at 80,000 miles per casualty i.e. the equivalent to twice around the world, and provide the most reliable service on the London Underground network. Since the introduction of the new fleet, customer satisfaction scores have increased and journey excess wait times have been slashed. Customer reaction to the new trains has


been equally positive. The trains are fully RAVR (Rail Vehicle Accessibility Regulations) compliant and, with further enhancements to stations, provide level access for mobility impaired passengers and young families. The energy efficiency of the fleet has also improved as the new trains have regenerative braking delivering 34 per cent energy regeneration. For London Underground’s sub-surface


lines – the Metropolitan, Hammersmith & City, District and Circle lines - Bombardier is delivering 191 ultra-modern air-conditioned Movia metros. In addition to being the first trains on the Underground to feature air- conditioning, the new vehicles incorporate regenerative braking and improved acceleration.


Behind the scenes support Working behind the scenes to support London’s transport network during the 2012 Olympic Games, Bombardier’s maintenance teams worked around the clock to ensure that more than 800 Bombardier trains on nine key routes serving London were available to meet increased demand during the games. The fleets maintained by Bombardier include c2c, the North London and East London lines (London Overground), Greater Anglia (Stansted Express), South Eastern, East Midlands Trains, the Victoria Line and sub- surface lines on London Underground, as well as the Croydon Tramlink. Bombardier also services most of the East Midlands Train fleet running services into London from Sheffield and the East Midlands as well as the Voyager


trains serving London Euston. In advance of the Olympics, Bombardier


assessed the challenges posed by an anticipated 20 million additional passenger journeys on London’s rail network. London’s transport system was operating every day of the week, with mileage increased by approximately 20 per cent and with increased wear and tear to the trains from the vast numbers of people using them. Working closely with its customers,


Bombardier spent months proactively planning and preparing its maintenance staff and depots (encompassing a team of 650 -plus personnel) for the additional challenge posed by the Olympics. Using the company’s knowledge of the trains and their service requirements, this entailed an analysis of customer requirements to ensure that the support teams had the management systems, materials and manpower in force to support more intensive usage of the fleets. One of the key differences in Bombardier’s


approach to supporting the train operators was the centralisation and coordination of decision making through a dedicated Operations Centre. This was manned 24/7 by a cross-functional team that included a BOMBARDIER* ORBITA* specialist, responsible for monitoring remotely downloaded information from the fleets so that any potential issues could be identified in advance. The result was a resounding success.


London Overground alone carried 6.3 million passengers – an increase of 47 per cent compared with the same period the previous year. The maintenance window was reduced from eight hours to just three, but the PPM remained an exceptional 98.12 per cent. www.bombardier.com


July/August 2013 Page 69


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