8. Accept responsibility for your actions should you refuse treatment or not follow your physician’s orders.
9. Assure that the financial obligations of your hospital care are fulfilled as promptly as possible.
10. Follow hospital policies and procedures. 11. Be considerate of the rights of other patients and hospital personnel.
12. Be respectful of your personal property and that of other persons in the hospital.
Complaint / Grievance Process In the event of a concern/complaint/ grievance regarding your rights listed here or a quality of care issue, you may submit in the following manner: 1. Contact any hospital leadership. 2. Write your concern/complaint/grievance and submit to the unit or department director or Administration.
3. You may also (in addition or instead)
contact the following agencies: n Texas Department of Health (TDH) Licensing and Compliance Division at 888-973-0022
n Texas Department of Protective and Regulatory Services Abuse Hotline 800-252-5400
Do you have a complaint about the quality of care at this Joint Commission- accredited health care organization? Te Joint Commission wants to know about it. Send your complaint by mail, fax, or e-mail. E-Mail:
complaint@jointcommission.org Fax: Office of Quality Monitoring 630-792-5636 Mail: Office of Quality Monitoring Te Joint Commission One Renaissance Boulevard Oakbrook Terrace, IL 60181
PROCEDURE: Te Patients’ Rights and Responsibilities are displayed throughout the hospital and are made available to inpatients and in the Patient Information Guide. Te Patients’ Rights and Responsibilities are as follows:
The patient has the right to… 1. Te right to impartial access to treatment or accommodations that are available or medically indicated and hospital prohibits discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression
2. Te right to know the identity and professional status of individuals providing service and to know which physician or other practitioner is primarily responsible for your care. Tis includes the right to know of the existence of any professional relationship to any other health care or educational institutions involved in your care.
3. Te right to obtain complete and current information concerning diagnosis (to the degree known), treatment, and any known prognosis or unanticipated outcomes. Tis information will be communicated in terms that are understood. Te hospital will provide information to the patient who has vision, speech, hearing, or cognitive impairment in a manner that meets the patient’s needs to include adherence to the hospital policy on service animals.
4. Te right to participate in decisions involving health care. To the degree possible, this should be based on a clear, concise explanation of your condition
www.sphn.com 915-747-4000 : 11
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