In this Guide continued


Stay Safe _________________________________________ Patient Identification ______________________________ Preventing Falls ___________________________________ Know Your Meds ___________________________________


14-16 14 15 16


Infection Control _______________________________ Stop the spread of germs that make you and others sick


17-19 25


Don’t Leave Until... 6 things you should know before you walk out the door.


What are Your Advance Directives? ________ Make your healthcare wishes known


Wong-Baker FACES® Pain Rating Scale


Don’t Leave Until… ___________________________ 6 things to know before you leave the hospital


25-26 29


For the Caregiver Your role as patient advocate.


Preparing for Discharge ______________________ Going Home _______________________________________ Billing _____________________________________________ When You are Discharged _________________________ Uninsured? ________________________________________ Medicare __________________________________________ Coordination of Benefits (COB) ____________________ Commercial Insurance _____________________________


For the Caregiver ___________________________________ Your role as a patient advocate


Resources ________________________________________


Staff Definitions, Hospital Resources How to become a volunteer Your opinion counts


30 Resources 2: 915-832-2000 www.sphn.com © 2014 PatientPoint® En esta guía ___________________________ 33-64


27-28 27 27 27 27 28 28 28


29 30-32 20-21


Privacy & Your Health Information _________ Do You Have Pain? _________________________________


22-23 24


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