Patient Responsibilities: Te care that you receive depends partially on your participation and actions as a patient in the hospital environment. Terefore, in addition to your rights as a patient, you have certain responsibilities as well. As your healthcare providers, we believe that you, as our patient, and/or your significant other(s) have the responsibility to: 1. Provide accurate and complete information concerning your present complaints, past illnesses, hospitalizations, medications and other matters relating to your health.
2. Report perceived risks in your care and unexpected changes in your condition to the physician(s) and other healthcare providers.
3. Report any perceived or identified safety issues related to your care or the physical environment to your physician(s) and other healthcare providers.
4. Ask questions when you do not understand what you have been told about your care, or what you are expected to do regarding your care.
5. Follow your treatment plan established by your physician, including the instructions of nurses and other healthcare professionals as they carry out your physician’s orders.
6. Participate in decisions regarding your medical care, including the planning and implementation of your plan of care.
7. Ensure the facility has a copy of your advance directive.
8. Accept responsibility for your actions should you refuse treatment or not follow your physician’s orders.
9. Assure that the financial obligations of your hospital care are fulfilled as promptly as possible.
10. Follow hospital policies and procedures.
11. Be considerate of the rights of other patients and hospital personnel.
12. Be respectful of your personal property and that of other persons in the hospital.
Complaint / Grievance Process In the event of a concern/complaint/ grievance regarding your rights listed here or a quality of care issue, you may submit in the following manner: 1. Contact the unit or department director.
2. Write your concern/complaint/ grievance and submit to the unit or department director or Administration.
3. You may also (in addition or instead) contact the following agencies:
n Texas Department of Health (TDH) Licensing and Compliance Division at 1-888-973-0022
n Texas Department of Protective and Regulatory Services Abuse Hotline 1-800-252-5400
Do you have a complaint about the quality of care at this Joint Commission-accredited healthcare organization? Te Joint Commission wants to know about it. Send your complaint by mail, fax or email. Email:
complaint@jointcommission.org Fax: Office of Quality Monitoring 630-792-5636
Mail: Office of Quality Monitoring Te Joint Commission One Renaissance Boulevard Oakbrook Terrace, IL 60181
www.sphn.com 915-832-2000 : 13
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72