CONTENTS
03 38
CASE STUDIES 21
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Optimise retails most valuable asset to improve the bottom line
NEWS
04 COMMENT: Technology maximises retail opportunity
06 JOHN LEWIS: Beating retail growth trend
06 RETAIL THEFT: Fraud losses due to customers and staff on the rise
07 URBAN VINTAGE: SMS marketing proves sales winner
07 SOUTHERN CO-OP: Puts IT service desk in the cloud
08 GARDEN DECO: Cultivates business online
08 MAPLIN: Signs up to transformative IT review
11 RBTE: Supporting Independent Retailer Month
11 EVENTS: The latest retail IT shows and events
EPoS, INSTORE & DIGITAL SIGNAGE
13 INTRODUCTION: Retailers revolutionise store IT
14 EPoS MARKET: Economic downturn affects till sales
15 BACARDI: Launches in-bar QR code promotion
16 ASPLEY GUISE: Golf store updates shelf- edge labelling
17 ROHAN: Dynamic visual merchandising system
19 MOTHERCARE: Mobilises essential instore operations
21 GUCCI: Enters next phase of instore IT overhaul
22 HOTEL CHOCOLAT: Sweetens merchandise planning
23 NFC: Digital outdoor trials prove consumer smartphone success
21 COMMUNICATIONS RETAIL
25 INTRODUCTION: Connecting customers and operations
26 BROOK STREET: Voice proves its worth for food wholesaler
26 CURTAIN ROOM: Managing customer communications
27 BERRY GARDENS: Comms IT proves pick of the crop
27 BEAVERBROOKS: Manages local Wi-Fi in the cloud
28 HILLARYS: Updates sales with Android mobile comms
28 BARKER AND STONEHOUSE: IT network optimisation
30 INNOCENT: Boosts sales with EU email marketing
31 FIGLEAVES: Puts contact centre comms in the cloud
33 O’NEILL: Global outdoor sports clothing and accessories brand increases IT access and control while improving end user experience using virtualisation and integration technologies
34 JACQUES VERT: New technology leads to reduced costs, faster decision-making for buying and merchandising, less discounting and improved stock management and fulfilment
36 DEBENHAMS: Upgrades data protection programme to comply with stringent Payment Card Industry Data Security Standards requirements
INNOVATIONS
37 TAZTAG: Authentication system developer Natural Security reveals new generation of devices from TazTag for streamlined user authentication
38 METATWIST: Digital communications technology provider develops a ‘Swiss Army Knife’ of a digital outdoor billboard for milestone event at Munich airport
JULY/AUGUST 2012 RETAIL TECHNOLOGY
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