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10 INTERNATIONALNEWS


HOTELS.COM SWITCHES TO AGILE


FOOT LOCKER OPTIMISES WORKFORCE


DEVELOPMENT Hotels.com is using Agile software development methods to improve productivity and accelerate return on investment. London-based professional and managed services provider DSP has assisted Hotels.com to adopt and execute Agile principles by supplying a development team that has transformed a 26-week software development lifecycle (SDLC) into one, where a new release of Hotels.com goes live every two weeks.


This faster speed to market means that more new product ideas make it to the website and Hotels.com now has the ability to pinpoint the direct cause and effect of new features on performance. As well as improving decision making, there has also been an efficiency increase of 20-25% and a 50% reduction in the use of offshore developers. Hotels.com is one of the


world’s largest hotel booking websites, receiving millions of visitors every day to its 85 localised sites supporting 34 languages. The in-house technology team is responsible for project management, development, quality assurance, testing and operations – the latter is on call to provide 24-hour support. Traffic patterns roller coaster up and down as different time zones come into play. The application resides and shares the physical resources at Expedia’s data centres, needing around 30 to 40 servers, which are based on a standard open source stack of Tomcat, Apache and Java, utilising a SQL database. Silberg added: “DSP’s role is


significant. They’re not just with us as developers, but are helping us to improve the SDLC and make us more Agile.”


RETAIL TECHNOLOGY JULY/AUGUST 2012


Enterprise Workforce Management (EWFM) at approximately 2,700 retail stores throughout Nor th America. The athletic footwear


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and clothing retailer, which operates retail brands Foot Locker, Lady Foot Locker, Kids Foot Locker, Footaction, CCS and Champs Spor ts, par tnered with the supply chain and retail technology provider to help enable store associates to offer exceptional, highly responsive customer service. “At Foot Locker, we realise


that the passion, knowledge, and performance of our store associates is a tremendous asset for our customers,” said Dick Johnson, executive vice president and chief operating officer at Foot Locker, Inc. “We felt that RedPrairie’s


workforce management solution was the most intuitive, robust and scalable resource available to help us achieve our vision of being the leading global retailer of athletically-inspired shoes and apparel.”


oot Locker has rolled out RedPrairie


The RedPrairie EWFM


deployment began as a 21-store pilot that was completed in April 2012. The solution was then deployed at all remaining Nor th American locations between April and July 2012. The Foot Locker


implementation is designed to help improve management of its workforce through integrated applications that address time and attendance, forecasting, scheduling, labour standards and execution management. Foot Locker will also use


RedPrairie’s Performance Management repor ting module to transform data into actionable business intelligence that fur ther enables the right employees to be in the right place at the right time, to better serve customers.


HALLMARK TAKES ON RETAIL-AS-A-SERVICE


Hallmark Cards recently signed an exclusive, 10 year, cloud based, ‘retail-


as-a-service’ agreement with Fujitsu. The IT supplier will deploy its TeamPoS and third-party hardware,


software, support, maintenance and data centre hosting services via a monthly subscription model to Hallmark’s 2,500-plus independent retailers and corporate stores in the US over the next three years. Mike Goodwin, chief information officer at Hallmark Cards, said the


deal would, “allow our sales associates to stop worrying about computing systems and focus all their attention on providing great customer service”.


u Elizabeth Arden has deployed Oracle Fusion human capital management (HCM) in the Oracle Cloud to help the company centralise and gain global visibility into its human resources (HR) information, automate HR processes and provide international reporting compliance. It has deployed the new HCM system to its HR staff in Switzerland and the UK as part of an ongoing international roll out.


u Global healthcare, lighting, and consumer lifestyle goods maker, Royal Philips Electronics, has signed a multi- year agreement with Cognizant for broad range of technology- enabled business transformation and growth programmes. The consultancy will help Philips consolidate, rationalise and enhance its IT landscape for improved operational efficiency, business agility and governance to deliver superior customer service.


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