Editor
Publisher of OnBoard Hospitality Martin Steady
ITCA Chairman of the Editorial Committee Terry Coyle
ITCA Head Office Association Services, Maple Suite, Guardian House, Borough Road, Godalming, Surrey GU7 2AE, UK Tel: +44 (0) 1483 419 449 Fax: +44 (0) 1483 419 780 Email:
itca@associationservices.co.uk
Editor: Jo Austin Associate Publisher: Sue Williams ITCA Contributing Editor: Patrick Murray Contributing Journalists: Julie Baxter, Richard Williams and Laura Gelder Creative Director: Matt Bonner Senior Designers: Daniel Franklin, Emma Norton Designer: Anna Boultbee Production Manager: Clare Hunter Production Controller: Rachel Smith Subscriptions: Cheryl Staniforth Publishing Director and Managing Editor: Alan Orbell
OnBoard Hospitality is published by: BMI Publishing Ltd Suffolk House George Street Croydon Surrey CR9 1SR, UK Tel: +44 (0) 20 8649 7233 Fax: +44 (0) 20 8649 7234 Editorial email:
jo.austin@
onboardhospitality.com Advertising email:
sue.williams@onboardhospitality.com Subscriptions email:
subscriptions@bmipublishing.co.uk www.onboardhospitality.com
© BMI Publishing Ltd 2011. Whilst every effort is made to ensure accuracy, BMI Publishing Ltd cannot be held responsible for any errors or omissions.
ISSN: 2046-2042
A time of stark contrast
Recent events in Japan have put everything we do into perspective. We have made contact with our industry colleagues in the country and are relieved to hear from Hideo Miyabe and Tim Zandbergen of TFK, Sze Hunn of Japan Airways
and Kazuyuki Morooka of Cosmo Catering. We send them and everyone living in this dignified country our sincere wishes for a speedy return to normality. Unrest across the Arab nations has also hit the headlines and we hear from one
of Egypt’s airline caterers about the effects of turmoil on the industry (page 74). Meanwhile, we are seeing an improving economic climate in the airline industry
with many full flights being sold at full fares. Investment in IFE, connectivity and new cabins is taking place across the world as passenger numbers are predicted to increase, particularly in the Asian market. This issue brings a report from a hugely successful ITCA in Nice which attracted
a record number of airline visitors. We also feature the Mercurys and congratulate this year’s worthy winners. Innovation comes in all shapes and sizes and Cathay Pacific’s new Business
seat configuration will be one to watch. We talk to the designers behind British Airways’ new First and follow the brief for the airline’s successful all-Business service from London City Airport into New York JFK. In this packed issue we also review the new range of lightweight airline trolleys and test out the latest noise reducing headphones.
Jo Austin, Editor Onboard Hospitality
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