Mercurys 2010
And the winners are...
This year’s Mercurys were presented at ITCA Nice by the new Mercurys chairman, Kevin Cox
CATEGORY 1: ON BOARD SERVICE
Asiana Airlines - Premium Service for the Child
Innovation We think child passengers should be regarded as important customers and we train our crew to take very personal care of them.
Quality in application Premium service for child consists of ‘VIP Service’ and ‘Entertainment Service’. In ‘VIP Service’ we get to know the children. We present give-aways, calling them by their names, introducing cabin crew, and we also let them write a short letter to
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www.onboardhospitality.com Asiana Airlines receives the Mercurys award from Sarah Klatt-Walsh
cabin crew. They can also enjoy a cabin tour. In ‘Entertainment Service’ we give the children the opportunity to bake cookies and blow
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