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74
Franchises from £20,000 to £50,000
Minster Cleaning Services
Investment level:
£40,000 plus VAT
Website:
www.minstergroup.co.uk
Email:
minster@minstergroup.co.uk
Phone:
franchise focus
0121 386 1722
classification:
Cleaning services
Jim Wotherspoon
Winning business
and we are looking further afield for
our customers.”
Managing Director Mike Parker is well
With a turnover of £30 million, Minster Cleaning
aware of the importance of getting the
right person as a franchisee, whether they
Services is one of the market leaders in commercial cleaning
are taking over an established area or
starting a new branch from scratch. “We
W
HEN ALAN Haigh started last year than any other area
“It is the
provide franchisees with a recognisable
his Minster offi ce cleaning of Scotland. Jim puts much of his
management
and well-trusted brand, but it is the
business in 1982, one of the success down to looking at new ways management abilities, resilience and
industry’s greatest attractions was the of doing things.
abilities,
determination of our franchisees that has
fact it’s an almost essential commercial As well as providing office cleaning
resilience and
taken us to the position where a quarter
service for which there will be a demand on a regular contracted basis to the
determination
of them have an annual turnover of more
whatever the prevailing economic climate. familiar Minster customers such as than £1 million,” says Mike.
Back then the UK was also in the banks, building societies, accountants,
of our
Annual turnover at Minster is £30
grip of a deep recession. The number solicitors, retailers and showrooms, he
franchisees
million, making it one of the country’s
of people out of work rose above has been performing one-off cleans
that has taken
most successful franchises and a leading
three million for the first time since for builders following refurbishment force in offi ce cleaning. With the UK
the 30s, one in eight people was work, and has generated enough work
us to the
market currently valued at over £4
unemployed and there were 32 people for two dedicated teams of specialist
position where
billion per annum there is still plenty of
chasing every vacancy. Unemployment cleaners to be fully employed.
a quarter of
potential and Mike is confi dent about
was blamed for urban riots, which Jim makes full use of Minster’s the future.
famously prompted Margaret Thatcher’s systems to take care of the routine
them have
He continues: “The good thing about
Employment Secretary Norman Tebbit aspects of running his business, “offi ce an annual this industry is that the broad client
to urge people to, “get on your bike cleaning is a low-tech operation, which
turnover of
base means that even if some of them
and look for work.” is never going to be greatly affected by are fi nding things tough, others are
Minster franchisees are finding technology, and key areas such as IT,
more than £1
doing well to compensate and some are
that the building blocks on which training, bookkeeping and marketing can million.” looking to cut fi xed costs by outsourcing
the business was founded are still be largely taken care of by computer work such as offi ce cleaning.
sound. Glasgow North franchisee programs, leaving me free to spend most “Many of our franchisees have found
Jim Wotherspoon has more than of my time developing sales.” that they can actually cut their clients’
doubled turnover since he took over Jim has found he has had to make costs by tailoring a service to their
in September 2004. His branch now his marketing work harder during the individual requirements and, because
has annual sales well over £1 million downturn to achieve the same returns. we are totally fl exible, it is easy to
and has seen an increase of more than He says: “As the business has grown, accommodate changes by varying the
10 per cent this year – an outstanding we have been getting more work from number of cleaners, the frequency of
performance considering that Glasgow existing client referrals, but I am doing cleans or the services that we provide,”
has been hit harder by job losses in the more mail shots than I was a year ago says Mike. ■
November 2009 www.businessfranchise.com
BF074_Minster_Nov09.indd 1 15/10/2009 14:34
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