Franchises from £10,000 to £20,000
Telcoinabox
37
Investment level:
£19,995
Website:
www.telcoinabox.co.uk
Email:
damien@telcoinabox.co.uk
Phone:
020 3326 5555
franchise focus
classification:
Telecommunications
the business. As part of the franchise fee, a
design company works with each franchisee
to develop their own brand name, logo,
stationery and website.
Another unique aspect of Telcoinabox is
that its franchises are not territory-based,
giving each franchisee the fl exibility to
develop a nationwide portfolio of customers.
This enables franchisees to develop a
customer base within their own networks,
regardless of geography. “Our business is all
about building relationships. Why should our
franchisees be unable to accept a referral
because they happen to be located outside
Business in a box
some designated territory?” asks Damian.
Combining Telcoinabox’s large size with
the minimal overheads allows franchisees
to beat the price of phone companies
Become a fully-fl edged phone company with Australian
burdened by corporate structures.
Franchisees are free to set their own
franchise Telcoinabox
prices based on competition and income
objectives. The real point of difference is
H
AD ENOUGH of recorded and medium business sector is one that

“A design
customer service; the customer knows
messages and long phone queues the big players are simply not geared to
company
the business owner. It’s very different from
when you try to contact your support properly,” says Damien Gould, UK dealing with an industry giant.
phone company? Then here’s a challenge managing director.
works
The £19,995 franchise fee includes all
from Telcoinabox: show you can deliver Telcoinabox makes running your own
with each
the set-up costs, including implementation
quicker, more personal services at low costs telecommunications company surprisingly
franchisee to
of the billing platform for clients, brand
by getting into the telecommunications straightforward. Essentially, the franchisee development, online training and an intensive
business yourself! If you have a computer, focuses on sales and customer service,
develop their
week of orientation. The package also
telephone and internet connection, for while Telcoinabox is responsible for the
own brand
includes additional services and benefi ts:
£19,995 you can become a fully-fl edged technical side as well as tracking and billing.
name, logo,
step-by-step training material, marketing
phone company. And you don’t need Each franchisee does business under their and advertising packages, as well as online
technical knowledge or know-how to do it. own brand. To their customers, they are the
stationery
and direct access to technical and business
Telcoinabox (pronounced telco-in-a- phone company, so there is a human face to
and website.”
support services. ■
box) was established in Australia in 2002
to capitalise on telecommunications
deregulation. With a solid, sustainable
product, service infrastructure, responsive
management and an innovative business
model, the company soon gained support
across the country. There are currently more
than 100 franchisees throughout Australia,
New Zealand and the UK. Nearly 80 per
cent of the franchises are one-man or one-
couple operations.
Since March 2008, Telcoinabox has been
piloting its products and services in the UK
after setting up at the request of one of
its largest Australian clients who also had
a presence in the UK. “The last 18 months
have shown us the UK is extremely similar to
the Australian market. Once again the small
www.businessfranchise.com November 2009
BF037_Telcoinabox_Nov09.indd 1 14/10/2009 16:37
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