YACHT MANAGEMENT
James Allen, Director of Yacht Management at Arrow Monaco tells us, “We believe that yacht captains and yacht managers have a different role in the client relationship. The yacht manager should support the captain in his role onboard, so that the captain can focus on creating the ultimate yachting experience of the owner and the guests onboard.”
At Alma Yachting, Director Alessandro Macri believes, “The captain has more access to the owner, the manager more access to the captain and the broker more access to the manager, so it should be a symbiotic relationship. The captain is the one ‘on the front line’, while yacht managers are working behind the scenes and therefore can be best placed to assist. Captains and managers should work together to achieve the same aim – to provide the best possible experience for the owner.”
Bolt La Motte is quite specific when he states, “Yacht managers allow the captain to remain 100% focused on the owner’s needs and requests by ensuring that all technical and operational details of the vessel are always taken care of. With the support of a yacht manager, the captain can feel confident running the vessel knowing that no aspects have been overlooked.”
UNIFORM APPROACH
It is not the yacht manager’s job to hire crew or choose crew uniforms. Most crew believe those decisions should be left to the captain but says Paul Cook, “Yacht managers should provide the services they are skilled for, and that a yacht requires. Like many yacht management companies, Hill Robinson has a recruitment arm. But unlike many, we have an in-house network of recruiters based in the principal yachting hubs of Fort Lauderdale, Palma, Antibes, and Southampton. We also have recruiters in key crew homelands such as Australia and South Africa. We place some 500 captains and crew per year, so we are well-versed in screening hundreds of applications to provide the captain with a considered list of candidates that fit the specific requirements for that role, client and the yacht. We can then carry out all the vital vetting and reference checking, confirm certification, organise flights, vaccinations, etc. We also have a procurement department which can supply anything from a filter or branded polo shirts to a helicopter. Having a large fleet of yachts and a wide network of suppliers, the buying power of a yacht management company makes it possible to reap cost savings and jump queues to provide the best possible service to a yacht.”
Alessandro Macri at Alma says, “It is the manager and captain’s responsibility to ensure the yacht and crew are safe and able to consistently provide the owner with an outstanding and memorable
WRIGHT MARITIME Informed owners and their representatives call Wright Maritime for advice and support in ensuring that their yachting experience is the best it can be while protecting their financial interests and asset. Industry professionals also call WMG for their solid advice on complicated matters for safety and compliance, refit projects, new build project management, technical and operational matter. Wright Maritime and its experienced and varied team supports all fields of the large yacht industry with initiatives and encouragement. For more details Tel: +1 954 523 0300 or visit
www.wrightmaritime.com
experience every time he/ she steps on board. All other sub-tasks of this main objective, including crew recruitment and uniform selection, must be completed as efficiently and cost-effectively as possible, so they can be left to the onboard team, with guidance from the management company if required.”
Jansen comments, “I think that it is important that the captain is choosing his own team. Usually the captain chooses the candidates, then the vessel manager reviews the CVs, and providing the experience and salary is within budget etc. the owner / owner’s office is informed. On occasion owners want to interview senior crew themselves to make sure they fit in to the existing team.
“As a whole, we agree annual budgets with the captain and the owner. Uniforms are part of the budget and the captain is free to operate within the budget. Having said that, usually the Chief Stewardess selects uniforms with the owners. If the owners select something special, we adjust the budget. But, it needs to remain clear and transparent and the owners are free to buy uniforms or use secondary services from whom ever they want.”
The key to a harmonious and successful yacht operation from a manager’s perspective must be keeping the owner happy. It must rely on trust, expertise and transparent communication between the owner, captain, and management team. Once this is in place, then the rest is simple!
There are new rules and regulations coming into the industry and this will continue for some time. These will undoubtedly affect some yachts but with a strong management team, these new regulations can be overcome. Jansen at JMS adds, “The yachting industry will have to adapt, there will be new regulations over the coming years, but these will not be problematic for us. The industry will adapt and so will JMS.”
ONBOARD | SPRING 2023 | 153
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