SHIPYARDS
LAMDA NAFS The shipyard has been at the forefront of the Greek yachting and yacht building for many years. To date they have constructed 38 ships and vessels and are specialised in constructions with aluminum. In the past eight years, two of the yachts have won international awards including the first award for the pioneer design in 2019. The shipyard can construct yachts up to 180 metres while the largest yacht constructed to date is 122 metres. Refit projects include many famous yachts for any type of aluminum and steel refits, piping and plating works, electrical installations and repairs, wooden installation and repairs and other kind of works. Lamda Nafs holds all the quality certifications such OHSAS 18001, ISO 9001, ISO 14001 and the certification of unlimited thickness for aluminum welding. For more details Tel: +30 210 4313 791 or visit
www.lamdanafs.com
have access to many activities for leisure, services for personal care, and will be able to visit some of the worldwide famous Italian cultural and historical spots.
The Balk Shipyard recently, opened its own crew house in the town of Kampen. They say, “The house is monumental and built in early 1900s in one of the most beautiful spots of Kampen. It is a 2 minute walk from the historic city centre. Besides that, the centre is picturesque, you also find all convenient shops from supermarkets to clothing stores. The house is also only 2 minutes away from the river “IJssel” where you find a lot of large sailing vessels.” Kampen has 2 train stations and a bus station. There are trains going to cities like Amsterdam, Zwolle and Schiphol Airport.
In Rhode Island, Safe Harbor has a fitness centre, marina vehicles, golf carts, a ship store/chandlery and a café. “Yes,” says Veronica Brown the facility’s Director of Experiences, “We think the captains and crew truly appreciate these amenities.”
REPEATING CLIENTS Many yachts return to the same shipyard year after year. But how or perhaps more importantly why do the do that? Around 90% of Amico’s clients return for a successive refit or maintenance period, testimony
perhaps to the positive feedback that its clients have regarding their experience in the shipyard.
Jessima Timberlake the Marketing and Intelligence Supervisor at Amico says, “The quality and reliability of the service has led Amico & Co to develop important working relationships with most of the Northern European new build yards, working often with Oceanco and others and becoming part of the Feadship Service Network.
The yard renews and improves the services on offer constantly, inaugurating its bespoke 4000 tonne Ship Lift in 2019 and opening Waterfront Marina, a berthing facility a couple of minutes’ tender ride from the main shipyard, in Genoa’s Darsena area, with dedicated and innovative services for crews and owners under development.”
Velislava Ilieva at Astilleros de Mallorca says yachts return there because, “We give the same level of attention to every client, but obviously the relation with the repeating clients improves year after year as we better get to understand their needs and they also know us better. We also have a maintenance plan for repeating clients where we plan and quote the following winter period prior to the departure of the yacht. This helps the crew and the owner
to plan their following seasons time-wise and financially.”
While yachts do return back to the facilities at the Balk Shipyard it is a fact that in many cases it is the owners driving this decision. Daan Balk says, “We think key to this is that the total concept should be in the right balance which means price, quality, service and experience. Also, we think that everything mentioned above contributes to it. We like to put in just the little bit of extra effort and think that’s one of the reasons yachts like to come back to our shipyard. This mind-set is instilled in all our employees, no matter what job they do. It is like one big family”
The Italian Sea Group believes, “The reason we are successful in attracting repeat business is because we keep our word over and above the contractual commitment, making people feel at home, creating a community, not putting the shipowners’ representatives in a position to ask for extra budget not agreed, creating a trust, making them feel confident. In 5 years we have completed 125 projects and the new business has always come word of mouth.”
At Multimarine Mr Phokas is less verbose believing the reason to be; “Just by the quality of our service.”
ONBOARD | WINTER 2021 | 163
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116 |
Page 117 |
Page 118 |
Page 119 |
Page 120 |
Page 121 |
Page 122 |
Page 123 |
Page 124 |
Page 125 |
Page 126 |
Page 127 |
Page 128 |
Page 129 |
Page 130 |
Page 131 |
Page 132 |
Page 133 |
Page 134 |
Page 135 |
Page 136 |
Page 137 |
Page 138 |
Page 139 |
Page 140 |
Page 141 |
Page 142 |
Page 143 |
Page 144 |
Page 145 |
Page 146 |
Page 147 |
Page 148 |
Page 149 |
Page 150 |
Page 151 |
Page 152 |
Page 153 |
Page 154 |
Page 155 |
Page 156 |
Page 157 |
Page 158 |
Page 159 |
Page 160 |
Page 161 |
Page 162 |
Page 163 |
Page 164 |
Page 165 |
Page 166 |
Page 167 |
Page 168 |
Page 169 |
Page 170 |
Page 171 |
Page 172 |
Page 173 |
Page 174 |
Page 175 |
Page 176 |
Page 177 |
Page 178 |
Page 179 |
Page 180 |
Page 181 |
Page 182 |
Page 183 |
Page 184 |
Page 185 |
Page 186 |
Page 187 |
Page 188 |
Page 189 |
Page 190 |
Page 191 |
Page 192 |
Page 193 |
Page 194 |
Page 195 |
Page 196 |
Page 197 |
Page 198 |
Page 199 |
Page 200 |
Page 201 |
Page 202 |
Page 203 |
Page 204 |
Page 205 |
Page 206 |
Page 207 |
Page 208 |
Page 209 |
Page 210 |
Page 211 |
Page 212
