G2E REVIEW
DRGT™ NextGen applications lead the way at G2E
Jurgen De Munck G
lobal casino management systems and jackpot technology supplier DR Gaming Technology (DRGT™)
returned to The Venetian Expo in Las Vegas in October armed with not only their world-renowned jackpot and display technology, but their updated player App and kiosk, reel bonus games and an array of new customer-centric NextGen management system applications that caught many a visiting casino operators’ eye.
‘Our design mantra since inception has always been “The player first”’ noted Jurgen De Munck, the Group’s former CEO and now Executive Chairman, ‘….and I was really pleased that the time and effort we have spent designing our next generation systems applications has paid off. The feedback from literally every casino operator we demonstrated to was extremely encouraging.’ These sentiments were echoed by newly appointed CEO, and former Bally/Scientific Games, and more recently Interblock® executive Marco Herrera: ‘…having worked in the systems space for literally decades, what Michiel (van Dam, CTO) and his team have developed here is truly world-class.’ The company showcased three specific new software add-ons, all of which are aimed at providing casino operators with quicker, easier, and more accessible tools to better manage their floors, in so doing enabling them to provide a more fulfilling, service- orientated, and rewarding experience to their players:
i. drServiceHub which forms the foundation for both the Groups new drFloorManager and drReportsBI provides: • a single avenue through which to manage all casino equipment, identify and report on ‘significant events’; as well as
• EGM maintenance; • event and date range search functionality; • the ability to group and filter different types of devices; and with it’s
• VNC (remote access) protocol has the ability to replace the need for applications like TeamViewer or AnyDesk
ii. drFloorManager is a further web-based application that: • shows a live real-time view of the casino floor; which is
• accessible from anywhere based on configurable client certificates; and details
• not only EGM game play activity; but • player activity too with an easy-to-use ‘one click’ drill down into individual player profiles
iii. drReportsBI then;
• provides unparalleled data insights; with an • intuitive report and dashboard builder; an embedded
• formula editor for the customisation of operator-specific KPIs; and a range of
• versatile data visualization grids, pivot tables, charts, and trend indicators ‘I have been a “power user” of BI for many years, and what we presented at G2E is really phenomenal. Not only from a speed and
38 NOVEMBER 2024
performance point of view, but the user- interface, the ability to access these tools from a single login, and the application-wide intelligent search and date range functionality are quite something’ noted Herrera; ‘…. having only been with the Company for around 6 weeks, what I saw at G2E really excited me; I feel honoured to now be a part of DRGT™.’
‘G2E, despite its global attraction, provides the perfect platform for us to showcase our solutions to specifically our North and South American customers and prospective customers, the vast majority of whom made the effort to visit Las Vegas, something we truly appreciate; the result of which ensured that we not only met, but exceeded our event objectives’ concluded De Munck. Herrera concurred, ‘….the quality of attendees at G2E 2024 really impressed me. The decision makers were there and as such deals got done. We look forward to similar success at ICE Barcelona in January.’
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