ORACLE saksit/Adobe Stock


Scott Lampman, Vice President of Casinos, and Laura Calin, VP of Strategy and Solutions Management, Oracle Hospitality talked to Jon Bruford about what Oracle brings to the industry – and what the future really holds…

Jon Bruford: Scott, Laura, thanks for joining me. Can you tell our readers about Oracle? Laura Calin: We’re very well known as a very big technology and applications company; we’re renowned for our ubiquitous database technology, development tools and so forth but as well as all of that, we have a suite of applications for customer experience with which we have made many strides in recent years. Now we are looking at bringing the front office and back office applications together. Oracle has ten different global business units and they act independently within Oracle. What’s interesting is that each group brings the expertise of those industries. So as we bring applications together as I mentioned, you have all of that knowledge in our business coming together to create a truly linked ecosystem. We’re on a journey to move all of these applications to our new cloud infrastructure as well, it’s a very exciting time for us.

JB: Does the nature of the company – the input of so many different arms, if you like – particularly benefit Oracle Hospitality, as when you’re in the casino industry a resort has so many unique facets on a single property? LC: I think what we are best known for is the flexibility of our solutions that span any business model in hospitality. We’re globally distributed in more than 200 countries with the

32 MAY 2021

same platforms for property management, point of sale, profile management and so on. This means we can, just through the flexible workflows and user interface (UI) that we have in our applications, service all business models. For the casino market and resorts, this is very relevant. We work with luxury resorts to scaled-down budget hotels with our model because of the customisable workflow within the applications.

JB: What are the different products you offer specifically for the casino market? Scott Lampman: You probably already know that we have the largest single instance of OPERA running at MGM which runs all 45,000 of their rooms; they recently also adopted the Oracle ERP platforms so they’re now using our financial solution. You’re probably familiar with the new Circa Resort & Casino in Las Vegas – they have adopted both our hotel solution and our food and beverage solution, and also Oracle NetSuite to run their financials. So we’re seeing a lot of what Laura has been talking about starting to take place within my market – I consider the casino market to be ‘mine’. There are some really good examples out there. Caesars implemented Oracle’s ERP and HCM about five or six years ago very successfully; that’s a really good customer for us to get started with in this industry!

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