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STATESIDE STATESIDE


Stateside I


Sharon Harris


considers the ups and downs of regulated life. Pun intended


dislike bureaucracies, plain and simple, and I suspect many of you feel the same. They frequently create stressful situations for average people. From my experience, those responsible rarely face major consequences for mistakes that may cause


unnecessary inconvenience. For example, this winter my husband Norman and I are in South Florida. We recently became involved in an outdoor lift, or elevator, installation at a condominium. We had no choice of which company to use because, incredibly, it is only one in the region. They have no competition. Saying this group bordered on negligent is an


understatement. People frequently complain this is how business often works in South Florida. It is staggering how untrained and unconcerned sales and management private sector people can be.


Return a call? When they feel like it. Proactively


communicate to provide customer service or hear customer feedback? That’s not often on their daily schedule. However, a day of reckoning may come if smart bosses demand at least competence, let alone excellence. I cannot imagine Hard Rock CEO Jim Allen tolerating less than an employee’s best efforts at their fabulous guitar property in Hollywood, Florida. Not so with governmental employees. Within six weeks,


we received seven permit lift “disapprovals” from six different municipal inspectors, despite having temporary state certification and a working lift. They cited missing paperwork, but all required documentation was in a plastic box next to the entry door. Anyone could see it if the person actually looked for it.


I


Wynn called Las Vegas a “target rich” environment in November 2015 and recruited top law enforcement and military


consultants to formulate a security plan


10 FEBRUARY 2023


S


Sha rec


t was unimag global gamin for G2E, the had already shattered th


While 22,000


at the chic Mand from the 32nd fl dead and hundre lifetime injuries.


With tens of th


large group prob How does one re nightmare?


Over time, we h


killed himself rat planned every de gambler, he did n


Ironically, my


Casino International art in September‘s G issue specifically focused on casin crimes. Ex-FBI ag Tom Raftery, one quoted source,


Photo by Mahad Aamir on Unsplash


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