UK LEGAL COMMENT EKH-Pictures/Adobe Stock
“More talking and less letters”
G 26 DECEMBER 2022
ambling industry leaders attending the Gambling Commission’s CEO Briefing on 25 November are likely to have welcomed the news that Andrew Rhodes wants to see “more talking and less letters”. The Commission’s CEO made
this comment in the context of his proposals to make regulation “more effective and easier to manage”. As those readers who are licensed by the Commission will likely agree, the regulator’s recent direction of travel has been very much “more letters and less talking”. Perhaps it would be unfair to describe this as a U-turn, but Rhodes’ comments about account management certainly are. He plans to “introduce an account management approach for the largest operators so there are defined points of contact”. Surely it can’t have escaped his notice that this was the Commission’s approach for almost 15 years, until it was abandoned earlier this year? Bringing account managers back is a very welcome decision, however it is unfortunate that this will only be extended to the largest
Northridge Law’s Melanie Ellis looks at UK Gambling Commission CEO Andrew Rhodes’ recent comments to the industry
operators. Smaller independent operators are arguably those who most benefit from a defined point of contact at the Commission, as they may need more guidance than those with large legal and compliance departments. If Rhodes is serious about “more talking and less letters”, I believe he needs to open up lines of communication with all licensees.
The Commission is very proud of its “outcomes based”
approach to regulation, and in his speech Rhodes explained that he believed specifying precise intervention points and actions would not be a good thing. The explanation being that what works for one business may not work for another – an outcomes-based regime gives businesses the opportunity to tailor their actions to their customers and risks. Rhodes suggests that, rather than the Commission specifying a one-size-fits-all approach, operators could work with their trade bodies to create banded intervention points and the Commission would happily engage with those bodies.
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