MACAU BUSINESS By Paolo A. Azevedo By Nelson Moura
Jeju – the new Singapore
Reinventing MICE D
COVID-19 restrictions and human resources shortage are still in the way of the recovery of the MICE industry, a panel of experts stressed in the latest instalment of the MBtv/FRC debates Series
M 18 OCTOBER 2017 16 DECEMBER 2022
acau Business – From Lotte World, a major recreational complex [with the world’s largest indoor theme park, in Seoul] to an integrated resort with casino in Jeju. A different beast. A
natural evolution? Lawrence Teo – Business is the same. But building
ecisively removing standing COVID-19 pandemic restrictions and recovering a depleted workforce should be some of the crucial steps to recover the ailing Macau SAR Meetings, Incentives, Conferences, and Exhibitions (MICE) sector, a
debate panel expressed on October 26. The comments were made during the most recent session of MBtv/FRC Debates, titled “Reimagining MICE: New Challenges and Opportunities”. The discussion brought together Florence Chua, Managing Director of the Professional
Convention Management Association (Asia Pacific); Todd Cai Vice President of the Macau Association of Convention, Exhibition, and Tourism Sectors; Professor Glenn
a landmark. M. B. – The group [Lotte] has created other landmarks in different types of business. Why would this be different? L. T. – Yes, Lotte Group has already created
downtown Seoul and Lotte Super Tower. We’re trying
Jeju will be as big as Singapore in terms of Gross Gaming Revenue, predicts Lawrence Teo. The Chief Operations Officer and Vice President of Dream Tower, the tallest Integrated Resort under construction on the Korean destination island, explains to Macau Business why Lotte Tour decided to enter the casino business and create a landmark. All bets are on making the casino resort the crown of the tourism jewel the company has been dominating for four decades
to do the Dream Tower in Jeju. Lotte here is being just a family company; we’re a different company [Lotte Tour]. It’s not going to be [just] the tallest and the largest building in Jeju, that’s just the hardware. We say that a landmark should be the most visited destination, where tourists will go to eat, shop and maybe [visit] our observation deck. A must-visit point destination. Because of the hardware, and also the software.
M. B. – What are the main goals that you definitely
McCartney, Associate Professor of International Integrated Resort Management at the University of Macau; and Bruno Simões, President of the Macau Meetings, Incentives and Special Events Association. Taking as a reference the reopening experience of the MICE sector in Singapore, Florence Chua commented that the most important thing from a policy standpoint for local authorities to better serve the sector was to “move forward in a definitive and certain matter” and not with a “two steps forward, one step back” approach. “This is detrimental to any event planning business, no
event organizers in the world will go to a place where they can get shut down within 24 hours. When Singapore
want to achieve with this Integrated Resort (IR)? L. T. – Number one EBIDTA on IR in Korea. There’s
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