CASINO NEWS
A global Paradice for a global industry I
Kate Chambers, Managing Director, Clarion Gaming, looks ahead to the forthcoming ICE London
CE 2017 was another record-breaking event with over 30,000
visitors, 151 nations represented and more net space occupied by international gaming innovators than ever before. Where do you go from that lofty position?
Well what you don’t do is sit back, take your foot off the pedal and wallow in a sea of self-congratulations. Of course, it’s gratifying to have met the vast majority of our objectives, for ICE to have grown for the sixth consecutive year and to have delivered on behalf of our stakeholders. It’s a cliché, but in my business you are only as good as your last show and that truism means that the focus has to be on how we address those areas which didn’t go to plan, to maximise on those that did and to add to the ICE London experience. It sounds a very simplistic approach, but our job is to continually improve and enhance the experience, which starts when people register to attend online and ends when they arrive back home. Enhancements can be macro, in terms of new features or sections, but they can also be smaller or incremental improvements. The key thing is to never stand still.
What macro changes can visitors expect to experience at ICE? The most tangible are the addition of new sections for Payments and the Consumer Protection Zone, both of which are firsts for ICE London. The ICE Payment Solutions Section,
6 JANUARY 2018
comprising 4,000sqm of space, will provide a focal point for international visitors wanting to meet and engage with the key innovators and thought leaders in the sector. The purpose of ICE is to showcase and reflect the dominant trends in gaming and payments is a case in point. We were approached by a number of leading players wanting to utilise ICE as a platform to reflect these innovations and to create a meeting point for all those international visitors with an interest in the latest technologies and advances. I am delighted that we have been able to respond to the needs of the industry in this way and I am confident the resource that we are putting behind the ICE Payment Solutions Section will be well received by visitors. We will also be promoting the social
responsibility message with the launch of the Consumer Protection Zone. The Zone will provide a focus for the social responsibility message and feature key organisations that are promoting social responsibility, as well as being a platform for presentations. The Zone is the latest in a series of social responsibility initiatives undertaken by Clarion Gaming, which includes the annual World Regulatory Briefing on Responsible Gambling Innovation, held in London in the Autumn, and the Responsible Gaming Academy training, run by the Totally Gaming Academy.
Wherever Clarion operates, social
responsibility is one of the most important topics and that’s across both emergent and mature gaming markets. Although we are not part of the operating community, I believe strongly that we also have a responsibility to serve as a forum for discussion and knowledge exchange. We will be creating an agenda with demos
and presentations from regulators, providers and operators. We also hope to bring government officials, policy-makers and regulators to the Zone as part of the World Regulatory Assembly (WrA) and International Legislators’ Day programme. The industry has made important headway in helping to make gambling an entertainment experience, as opposed to a negative
or destructive one, and there have been some really significant technology-driven advances in the fields of responsible gambling using data analytics. It’s totally appropriate that these are showcased at ICE London. To register and access the 500+
international exhibitors who will be in attendance at ICE London 2018, visit:
www.icetotallygaming.com
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