PHAM NEWS | SEPTEMBER 2024 Merchant & Distributor News 13 Enhanced online shopping experience
The online team for SBS has been working to improve the company’s e-commerce platform,
www.sbsonline.net, based on user feedback and an ‘ambitious’ development roadmap. Since launching the site’s e-commerce module last
year, allowing customers to order products online, the team has focused on enhancing product imagery, information and filtering functionality to streamline the online purchasing experience. The platform now features improved categorisation and subcategorisation, with over 10,000 products assigned detailed filtering parameters. Customers
Serving customers in South Yorkshire
Independent builder’s merchant, MKM Building Supplies has opened its 130th branch in Rotherham, South Yorkshire. The new branch, which began serving trade customers and DIY enthusiasts on 2nd September, will offer specialist services such as sheet cutting and plumbing and heating expertise, and aims to play a key part in the community by supporting local businesses and charities. The team has a collective merchanting experience
of over 130 years and will be led by branch directors Ryan Brooks and Jack Griffiths, both lifelong residents of South Yorkshire. Jack Griffiths highlights the benefits for trade customers: “We’re going to make life easier for local
tradespeople with free delivery, tailored pricing, and the option for same-day delivery where available, we aim to be the go-to merchant for consistent pricing and reliable service. We’re also offering flexible credit options to help our trade customers manage their projects with ease.” ◼
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can access vital product details, like SKU codes and technical documents, directly on the site. Additionally, accompanying documents such as data sheets, IOMs, WRAS certs, technical sheets and Luckins links are seamlessly integrated for convenience. The SBS team is continuously reviewing and updating product listings to ensure accuracy and timeliness. SBS customers with online credentials have around-the-clock access to the portal, allowing them to manage their accounts, order online and view and download all account ledger information. ◼
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Boosting product reach
In a move that will enhance the availability and distribution of its products across the country, Navien has formed a strategic partnership with APP Plumbing and Heating. As Navien’s exclusive UK distributor, APP gives installers access to Navien boilers within 24 hours. This partnership represents a significant move in Navien’s plan to expand its presence in both independent and national merchant markets. The long-term goal is to drive growth across Navien’s product lines, with APP playing a key role in building the brand’s presence in the UK and ensuring more widespread availability. “Navien’s advanced technology and expertise, combined with our strong partnership with their senior team, create a solid alliance,” says Shane Knight, commercial director at APP. “We’re excited to present Navien products to new and existing customers, supported by seamless next-day delivery and rapid stock access. We’ll streamline product inquiries and purchases, guarantee stock availability and provide robust merchant support.” ◼
phamnews.co.uk/924/12
Expand your knowledge Idronics UK: Heat Pump Focus
Highlights include: NEW
Step-by-step installation guides for heat pump components.
Features on integrating hybrid heating systems.
Information on Altecnic’s latest product offerings for heat pump solutions.
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