Hybrid Working
UCAAS AND THE MOBILE MOMENT
72% of UK employers now offer flexible working arrangements, so it is no surprise that 57% of workers consider smartphones essential for performing their jobs. The trend toward mobile-first working is not only redefining workplace expectations but also creating substantial opportunities for the channel, Gavin Jones, director of wholesale channel, BT Wholesale, explains.
W
ith dinosaur desk-bound phone systems a thing of the past and hybrid working models the norm,
businesses require seamless, secure, and scalable mobile solutions. Tat’s where Unified Communications as a Service (UCaaS) comes in – offering streamlined communications and collaboration tools. By taking UCaaS one step further by integrating mobile capabilities, channel partners can establish themselves as indispensable technology enablers. Delivering end-to-end solutions that prioritise security, compliance, and user experience, all supported by reliable connectivity. Te modern enterprise is navigating
an increasingly complex communications landscape. Despite the widespread adoption of hybrid and flexible working, many
26 | May/June 2025
organisations still rely on various fragmented tools. Tis forces employees to juggle disjointed apps and platforms for handling calls, messages, and meetings. Such fragmentation hampers productivity and negatively affects the user experience to the extent that three- quarters of businesses are actively seeking ways to consolidate their communication tools. For today’s increasingly mobile workforce,
communication tools must offer more than basic functionality. Tey need to enable integrated and seamless collaboration from any device and in any location while ensuring security and reliability. UCaaS is a crucial solution in this context.
By consolidating voice, video, messaging, and collaboration into a single, cloud-based platform, UCaaS simplifies operations and
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