Managed Services
Will it become easier to buy enterprise software in 2023?
Andy Venables, CTO at POPX, discusses whether managed services make IT procurement more attainable.
E
xtracting maximum value from digital platforms is the basis for achieving successful business transformation. However, a new IT system is not the answer in and of itself but should
act as the facilitator to transform the old operating model into a new one. Tis is why taking a holistic approach to transformation, with an end-to-end view that aligns business and IT on common goals, will get the best results. If done well, it’s also one of the fastest ways to enhance and strengthen the company culture, although doing it badly could set it back.
Experiencing buyer’s regret? Just stitching together fragmented or inefficient processes with a new digital experience is a trap that many well-intentioned projects have fallen into – either due to a lack of vision, executive sponsorship, funding, or all of the above. Gartner said that 73% of tech buyers who had bought but have not yet implemented their products or solutions already indicated high regret. Tey didn’t say why, but I would suggest it wasn’t anything to do with vendor selection. In fact, most medium-to-large enterprises these days have
38 | May 2023
a robust tender process and would refer to analyst papers or Gartner quadrants and augment this with their own relevant experiences to help make sure they shortlist the best soſtware vendors in the industry. If we can assume, therefore, that most buyers have done their due diligence, what Gartner is actually saying is that ‘post vendor selection’ there is a high degree of buyer’s regret based on unsuccessful or delayed implementation of a solution. Tis tendency towards buyer’s regret has long been associated
with purchases of enterprise soſtware, which by its very nature is big, expensive, complex and takes a long time to get to value, and you can only get there with significant resources on a long- term commitment basis. As companies increasingly digitise and transform their operations, the need for technology to solve difficult challenges and deliver the desired business outcomes is only increasing. As a business community, we cannot escape the need for soſtware platforms that exist to help make things better. Te problem is that the vast breadth and depth of these systems
can mean that only the richest financial institutions can afford to buy, implement and run them, supported by a small army of dedicated in-house soſtware developers. Tis can make such
www.pcr-online.biz
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52
