CONTENTS 10
4 NEWS: Whirpool criticised for ‘silencing customers’ 6 NEWS: AWE opens its doors for AWE Expo 2019
8 NEWS: John Lewis Partnership expands Click & Collect network
10 OPINION: Paul Laville asks: What are you doing in-store this Christmas to prove the doom and gloomers wrong?
11 OPINION: Online shopping can be a false economy, says Dan Todaro, and people should be more mindful
14 THE ERT INTERVIEW: It’s been a busy year at CEDIA, MD EMEA Matt Nimmons tells ERT all about it
18 PREVIEW: The industry will come together at the TCG Retail Summit 2020
ERT Awards and Turning Point Live! 2019 special edition: Read our full coverage from this year’s event, plus we profi le all of the ERT Awards winners
43 ANALYSIS: As the Christmas season approaches, the role of kitchen appliances takes centre stage. How can retailers get prepared?
46 ANALYSIS: How can consumers kit out their kitchens in order to cook like a pro?
50 REVIEW: The 39th Hong Kong Electronics Fair and the 23rd electronicAsia were “a huge success”
54 PROFILE: Abbey Appliances recently started selling fi tted kitchens. We speak to Director, Lyn Knight, about the history of the company
57 PROFILE: Wall-to-wall success selling UK TV brand
58 BUSINESS: Could you make large savings on your tax bill for store repairs and improvements?
The team: Editor
Jack Cheeseman 01372 414 298
jackcheeseman@ertonline.co.uk
Publication & Event Manager Mike Gammon 01372 414 299
mikegammon@ertonline.co.uk
Media Director Paul Ryder
info@ertonline.co.uk Design
jellymediauk.com
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www.ERTonline.co.uk for news, opinions, blogs and analysis FINALIST – PPA INDEPENDENT PUBLISHER AWARDS, 2017 & 2016, WINNER - 2015
44 ERT Awards supplement
3
November 2019
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