EDITOR’S COMMENT Will McGill


The only way is up! W


ell, here we are again - the start of a new year. 2026. Who knows exactly what it might bring, but from what I’m hearing,


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it’s shaping up to be an exciting one. There’s something about the turning of the calendar that invites both reflection and renewed energy. It’s always best to start on a positive note, because in business, as in life, much of success comes down to what you do, not just what happens to you. Consumer habits are constantly evolving, and while we can’t control the wider economy, we can control how we respond. And there are genuine reasons for optimism. After a challenging few years, the electrical retail sector enters 2026 on firmer ground. Recent trading updates show stabilising demand, improving consumer confidence, and a gradual


December/January 2026 ertonline.co.uk


return to considered spending. Big-ticket purchases are no longer being postponed indefinitely, while replacement buying - particularly in core categories such as white goods, small domestic appliances, and consumer tech - remains resilient. Service-led revenue continues to be a bright spot. Across the sector, retailers are reporting double-digit growth in recurring income streams such as repairs, warranties, installations, and subscriptions. Credit adoption is also rising, helping consumers manage their spend while enabling retailers to maintain basket values. Opportunities abound for those ready to capitalise on them. For example, the upcoming FIFA World Cup is set to drive interest in TVs and entertainment products - and our Features Editor,


Steve May, takes a deep dive into the latest trends in the TV space on page 32. The real message for 2026 is this: it’s a year for focus, agility, and confidence. For sharpening propositions, strengthening supplier partnerships, and leaning into the areas of your business you can control, service, experience, and trust, where independent retailers consistently excel. In this issue, we also celebrate the winners of


the ERT Awards 2025, highlighting the very best in electrical retail, see page 18 for the full round-up. Plus, I sat down with Hisense UK Vice President


Howard Grindrod to explore the brand’s journey in the UK and the innovative technology it’s using to enhance the consumer experience.


I’m feeling positive about the year ahead - and I hope you are too.


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