ERT AWARDS 2025
Best Independent Consumer Electronics Retailer – Large
Winner: Avensys Avensys has been named Best Independent Consumer Electronics Retailer – Large at the ERT Awards 2025, a recognition that celebrates both the scale of the business and the quality of its retail proposition.
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The team described the win as a tremendous honour, particularly because the Large Retailer category reflects not just performance, but operational capability and consistency. The award also marks a major milestone in Avensys’ growth journey, with turnover now five times higher than it was pre-Covid, underlining the resilience and ambition of the business in a challenging retail landscape. Avensys believes its success lies in blending the personal service associated with independent retail with the infrastructure and breadth typically expected from a national chain. Customers benefit from an extensive product range, deep specialist knowledge and a hands-on experience across both physical showrooms and online channels. Significant investment in staff development, customer service, warehousing, back-end e-commerce systems and showroom innovation has helped support this model and elevate the overall customer experience. The ERT Awards event itself was another highlight. The team praised the evening for being well organised, energetic and full of positivity, providing a valuable opportunity to connect with others who share the same passion for retail and customer experience. Looking more broadly, Avensys sees awards such as the ERTs as vital for the independent retail sector. By shining a spotlight on excellence, they help raise standards, encourage innovation and remind customers of the unique value independent retailers bring to the marketplace. Celebrating success, the team says, inspires the sector as a whole to keep evolving and delivering outstanding service.
Best Independent Consumer Electronics Retailer – Small Winner: Dacombes of Wimborne
Dacombes of Wimborne has been named Best Independent Consumer Electronics Retailer – Small at the ERT Awards 2025, recognising the retailer’s strong focus on customer experience, community engagement and showroom innovation. At the heart of the award-winning entry is Dacombes’ carefully designed brown goods showroom. The space has been created to feel relaxed and welcoming, with a lounge-style layout that allows customers to experience televisions and audio-visual products in a comfortable, homely environment. Sofas and chairs encourage customers to spend time comparing products, while clear size-based displays make it easy to assess picture quality, brands and pricing side by side. Customer service is another key strength. Dacombes takes great pride in the level of service provided by its in-store team, something reflected in the retailer’s numerous five-star Trustpilot reviews. With many products sold face to face, these genuine customer testimonials highlight the knowledge, enthusiasm and professionalism of the Dacombes staff. The retailer is also deeply involved in its local community. Each year, Dacombes sponsors the Wimborne Folk Festival, promoting its television and brown goods offering through a prominent Sony marquee in the heart of the event. With more than 70,000 visitors attending over the weekend, the festival generates significant interest in OLED and 4K televisions. In- store competitions linked to the event encourage festival goers to visit the nearby showroom, helping convert interest into sales and making the weekend a success for both staff and customers.
Behind the scenes, Dacombes supports its operation with the Calculus NCompass system, delivering accurate stock control, efficient order processing and professional invoicing. The business has also invested in staff development, working with award- winning training provider T21 to deliver engaging sales training that further enhances the customer experience.
Highly
Commended: Crampton & Moore
Highly
Commended: Abbey Domestic
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