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A clean deal


Cleaning trivia – did


you know? • The first floor buff er patent was filed in California on 24 March 1921 by William N Robirds Jr.


Zero Dry Time


After years working at his fa ther’s dry cleaning company, Noel Gibson wanted to be his own boss in a similar industry and launched his dry carpet cleaning fra nchise in 2013.


What training and support did you receive initially, and is it ongoing? I started with a two-week training course, which was both on the job and classroom based. I was taught all about the machines, how to use and clean them, and all about the products, too. The training is ongoing, especially when a new machine or product is launched. There is a back offi ce that has videos to watch and an online forum where franchisees can all ask questions and fi nd out information.


What is a typical day for you as a franchisee? I take on around three jobs per day – the fi rst being at 9am. I start the day by checking my emails and phone to make sure I haven’t missed any calls or messages. I’ll have completed two jobs before I get back home around 12.30pm for lunch. I’ll check my phone and emails once more, call any customers back to arrange


appointments and head off to my fi nal job of the day. Another happy customer later, I’ll be back home around 3.30-4pm and call any customers back to book appointments. Finally, I’ll clean and empty the machines, before I relax.


What challenges have you faced? When I fi rst started I was booking too many appointments into the day. This resulted in calling customers later at night and I was fi nding it harder to unwind in the evening. It’s important to have time for yourself and your family.


In your opinion, what does it take to make a successful franchisee? You have to be disciplined, a good listener and a good learner. You have to be willing to adapt as the company grows and always move forward. Make sure you plan your advertising


campaigns and keep in touch with existing


• The cleaning industry contributes over £24billion to the UK economy (according to figures released by the British Cleaning Council) and is also one of its biggest employers, with over 700,000 people working in this sector.


• The avera ge person spends 78 per cent of their time indoors – no wonder we prefer clean spaces!


• At Disney World they wash an avera ge of 285,000lb of laundry every single day. It would take you 44 years to do that if you washed and dried one load of laundry every morning.


customers. But the most important thing to remember is to always take the advice of the franchisor, as they have a tried-and- tested formula.


What are your plans for the short- and long-term future? My short-term plan was to earn enough money to buy my own house and I managed this last year! However, my long-term goal is to put more vans on the road and step into a management role. l


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