A


D A Y


IN THE LIFE Time to call in


With two successful Vodafone stores in Chesterfi eld and Sheffi eld Crystal Peaks, plus a third yet to launch, Dan Rowan knows what a day in-store looks like!


Fra nchisee at Vodafone D A N R OWA N


7.00AM


My day starts nice and early. I look over my diary to see if I have any appointments and what staff are in which stores. I then look at the previous day’s trading fi gures and compare them against my monthly targets to establish how the month is performing so far. Armed with this information, I write a brief to communicate to the stores any best practice, important news or updates, while also acknowledging any good performance by stores or individuals from the previous day.


8.00AM


Once the brief has gone out, I touch base with each store manager. I check their understanding of their current performance, and then agree any areas for improvement and how they will achieve it. I also highlight any areas they are excelling in and congratulate them, as well as getting them to share their best practice with the other stores. It’s vital to me that the stores communicate so they can bounce new ideas off each other.


9.00AM


Most days I visit each store and spend time with the staff. I usually arrive before the stores open so I can be involved with the team huddles and contribute to their plan of action for the day.


10.00AM


While I am in store, I will discuss individual team performance with the store manager, as well as targets and the best way to achieve them. I will also take some time to observe staff interaction and provide ‘in-the-moment’ feedback to ensure that the teams are constantly learning and progressing within their roles, while ensuring all customers have a fi rst-class experience. As a franchisee, it is important to be visible to my teams so they feel they can come and talk to me


about matters affecting them and how I can help them grow. I also feel it is important for me to know my teams well so I am able to acknowledge and reward great performance on a regular basis. During the day, my stores report their sales to me. This allows me to direct their focus and congratulate them on great sales days to keep pushing performance forward. It also gives me an instant snapshot of how the day is progressing and if I need to take any action to hit our daily goals.


2.00PM


Most days, I will be in contact with my representatives at Vodafone, highlighting any issues that we may be experiencing or just catching up on any news and updates that may need to be distributed to the stores. We also discuss performance and if Vodafone can support me in any way should I need it.


5.00PM


As the day draws to a close, the stores report their end-of-day fi gures to me. This enables me to log their sales fi gures ready for next-day analysis. The stores highlight any standout performances so I can speak to individuals or teams directly. I also get them to tell me if anything that day has worked well so we can share best practice between the two stores in order to continue to improve. l


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