NEWS & TRENDS
Neighbourly promotes excellence across its UK brands
u To promote excellence, Neighbourly, part of the world’s largest franchisor of home service brands, is streamlining its business processes and systems to increase efficiency and consistency across its six brands in the UK. Over the coming months, Neighbourly will be looking to ensure all its UK brands are compliant and achieve ISO 9001, ISO 14001 and ISO 18001 accreditations in recognition of its commitment to protecting the environment, providing products and services that meet customer and regulatory requirements, and occupational health and safety.
"We are
demonstrating our commitment to keeping our company intact through policy enforcement and programme planning"
In April, a new compliance manager
was appointed to assist the business with all the regulatory requirements and the execution of compliant standards. Based in the Banbury head office, Graham Garrett-Lang will be responsible for the management, coordination and monitoring of all systems and will ensure that the business has the correct processes and governance in place. Jeff Meyers, vice-president of
international operations, says: “Besides reputability and success, it is critical that our business in the UK continues to maintain high standards and complies with the industry rules and regulations. “Having acquired three of our UK
brands in recent years, we need to ensure that we have a completely streamlined system, positive customer relationships and a healthy work culture. By employing a new compliance manager, we are demonstrating our commitment to keeping our company intact through policy enforcement and programme planning.
X-Press Legal Services reveals major growth plans
u Warrington-based X-Press Legal Services has revealed plans to expand its national franchise network by 30 per cent in the coming years. The firm, which provides data to
solicitors and conveyancing professionals, is aiming to achieve the goal by 2021 following a period of significant investment in legal technology. X-Press Legal Services was formed in
1998 by Dave and Lynne Lister, and has since developed into a successful firm with 24 franchise offices across the UK. Lynne says: “The recent investment in
IT has formed a significant part of our strategic plans for growth. “In order to deliver the very best
service to our clients and our franchisees, we have to remain ahead of the curve; our new systems allow us to do that.
p Lynne Lister 10
“We pride ourselves on delivering a highly personalised service to our conveyancing practice clients but this has to be backed up with super-efficient reporting.” The outlook follows X-Press Legal
Services’ success in being acknowledged
within the PlanetCompliance LegalTech 500 for its online directory, ‘Law Plain and Simple’. Ranked at number 10 on the list, the directory showcases organisations harnessing the power of technology to deliver improved legal services.
“We welcome Graham to our family and look forward to seeing how our business can increase opportunities, improve efficiencies and overcome the most demanding challenges of modern business.” Graham adds: “I’m really looking
forward to implementing an effective and successful compliance function at Neighbourly and bringing the core processes under one umbrella. I will also be responsible for driving positive behaviours and consistency across our six brands in the UK. “It’s great to have joined such
an exciting organisation, which is continually growing and looking for new opportunities in franchising.”
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