For many housebound patients, he is more than a delivery driver. He is a lifeline, offering care, compassion, and reassurance to those in need
extra mile’ (pun intended!). His kindness extends beyond prescription delivery, often including weekly groceries, scones, or newspapers for his patients.
When a regular patient didn't answer the door one day, Ross's intuition and persistence led him to track down a relative in the same building. He returned with the patient's son, only to find the patient unresponsive.
Acting swiftly, Ross immediately called 999 and performed CPR until help arrived, ultimately saving the patient's life.
On another occasion, he found an elderly patient on the floor inside her home after she did not answer the door. He gained access to the house, assessed the patient, and stayed with her until the ambulance arrived. The patient's daughter expressed immense gratitude for Ross's support.
Ross’s dedication and proactive approach have made him an integral part of the team, enhancing the seamless delivery of pharmaceutical care. Each day, Ross ensures that prescriptions are collected twice, enabling the team to process them promptly.
Ross carefully plans his delivery route, providing a copy to the pharmacy team for safety and query purposes. This ensures the team is aware of his route and can quickly address any patient queries regarding their medication delivery.
He keeps the team informed of any patient concerns he notices during his rounds and works closely with local surgeries and residential units.
His proactive approach to liaising with other team members and health care providers ensures that the most vulnerable patients receive the support they need. Ross ensures that the stand-in driver is fully briefed on ongoing issues, leaving detailed handover notes during his holidays.
Ross exemplifies the ethos of Barnton Pharmacy, bringing their high standard of care to those who cannot visit the pharmacy in person. For many housebound patients, he is
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more than a delivery driver. He is a lifeline, offering care, compassion, and reassurance to those in need.
His dedication to patient safety and well-being makes him an asset to the pharmacy and the wider community. Housebound patients describe him as "worth his weight in gold," and his commitment to excellence truly sets him apart.
Ross Galloway's recognition as the 'Team Member of the Year' is a testament to his kindness, dedication, and tireless efforts to support the most vulnerable in his community.
He has become an essential part of Barnton Pharmacy, providing a seamless and compassionate service that extends beyond prescription deliveries. Congratulations Ross!
Blackadders is honoured to congratulate the winner of this year's 'Team Member of the Year' Award, Ross Galloway, delivery driver for Barnton Pharmacy and Travel Clinic. This recognition highlights the essential role that every team member plays in ensuring excellence in community pharmacy services. Ross's dedication to patient care and his integral role in the pharmacy's operations exemplify the spirit of this award. His commitment to going above and beyond -whether it's ensuring timely medication delivery or providing emergency assistance - makes him a standout team member who raises the standard for all. We are proud to support this award and commend Ross for his exceptional contributions to the community and the field of pharmacy. Here’s to his continued success and inspiration!
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