point of sale ..... point of sale .. UPGRADE TO THE IPECS PHONE SYSTEM WITH AUTOCAB
Autocab have formed a partnership with Capstan Communica- tions Ltd, the exclusive distribution partner of LG Nortel in the UK. LG-Nortel has over twenty years experi- ence in the telecommunications industry and is leading the way in IP based telephony for the small and medium business- es with IPECS. Commenting on this partnership for the Taxi Industry Capstan Sales Director Scott Elder commented: “LG-Nortel and Cap- stan are fully committed to working with Partners of Excel- lence such as Autocab, who com- bine customer commitment with an in-depth product knowledge and world class customer serv- ice.” IPECS is a revolution for small to medium business and provides the latest in computer and telephony integra- tion that combines IP telephony with superi- or voice and multimedia capabili-
ties. This enables the operator to control the telephone system from their PC as they can answer the phone, dial numbers or even hang up. In addition to these basic functions the operator also has more features avail- able which enables them to put the caller on hold or transfer their call all with a sim- ple push of a key on their computer key- board. But it doesn’t stop there as IPECS will bring more advanced features such as caller line identification (CLI) which displays the caller’s number before the line is answered. This feature works seamlessly with Auto- cab’s booking and dispatch software, which offers to book the last booking made by the caller,
signifi-
cantly improving customer service. Advanced Call Routing
IPECS can be used to set up advanced call routing which can include multiple phones ringing at
your mobile phone – keeping you in contact with your business 24 hours a day.
once or complex call centre scenarios using Automatic call distri- bution (ACD) with skill based routing which will monitor the status of incoming calls and redirect during busy periods. Operators can also log in and take calls from any available station. Remote Working Remote working can be set up so you can even receive and make calls from a location other than your main office. This means an operator can work from home and book and dis- patch jobs, via wireless connection, as if they were at the office. This is ideal for home workers or for
OPINION SOUGHT ON DRIVER SAFETY
Taxi drivers are being asked to give their opinion in a bid to improve driver and passenger safety along with reducing the number of illegal cabbies operating on the UK’s roads.
The survey is being undertaken by Am I Safe and focuses on the need to reduce attacks on drivers by passengers.
Anthony Price, Manag- ing Director, Am I Safe said: “Unfortunately these kind of attacks seem to be in the headlines more and more frequently. We are currently working
APRIL 2010 PHTM
report them to the rele- vant parties.”
on a system that will help drivers identify their passengers before they enter a vehicle, and give the ability for that passen- ger to be traced, should anything unto- ward occur.
“As well as improving safety, we will also be able to trace unli- censed operators who are continuality dam- aging the reputation of the industry, and
Price continued: “We have conducted exten- sive research amongst passenger groups and gained a very positive response. It is now vital that we get the opinions of drivers on the front line in order to ensure that we achieve our goal of making the taxi trade as safe as possible for those whose liveli- hoods depend on it. Drivers wishing to par- ticipate in the survey should visit
AmISafe.co.uk and click on the ‘Survey’ Link.
NOWFROM ONLY £250 DEPOSIT AND ONLY
The Mercedes-Benz Vito combines stylish good looks with reliability and performance. With its vast luggage space and numerous advanced features, driver and passenger can travel in complete comfort at all times.
*Images shown for illustrative purposes only. £97.95
WEEKLY PLUS VAT
people who can not make it to the office. Wallboard Displays/ Calls Waiting Indication
Using the IPECS plat- form it is possible to output live call data to provide a wallboard display. The “Dash- board” can be programmed to alert staff when certain thresholds are met or exceeded. It is also possible to view the wallboard display via
Autocab are an official BT Partner With a Telecoms divi- sion arm, Autocab are now linked as a BT partner, now we can deliver complete solu- tions from ordering lines like ISDN2e, ISDN30e, and Broad- band to installation of the telephone system. Give our customers a one stop shop with no multi supplier conflict, one phone call to Autocab and we can sort out everything. As a BT partner we have access to open reach engineering and the whole BT range of products. This is very exciting for autocab as the world market leader in taxi solutions to give the complete
end to end makes us one step ahead of the rest. We can also deliver call stats to wall boards (LCD) to manage your staff and record all calls into your call centre which is very easy to look up with call management software which can be linked to a manage- ment machine in your office. We can also record traffic on the radio so that nothing is ever missed. There are many feature which we can deliver but the best thing is for our telecoms team to come out and look how they can help your business move forward with Autocab.
For further infor- mation tel: 0161 491 7777 or see our advert on page 57.
MERCEDES-BENZ VITO 111 CDI
0800 587 9607
www.cabdirect.com
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