A P A C AWA R D S


‘A renovated bar promises a premium experience, including barista services’


and signature elements from SIA’s fagship lounges at Changi Terminal 3, as well as a greater variety of F&B options. The new First Class SilverKris Lounge


in T2 will have increased capacity and include higher ceilings and floor-to- ceiling windows, while a renovated bar promises an elevated premium experience, including barista services in the morning.


On the other end of the product


spectrum, Singapore Airlines’ low-cost carrier Scoot has also been doing very well for itself. Compared to other major carriers from the region, Singapore Airlines has integrated Scoot well into its overall operations, selling through-tickets and extending frequent-fyer benefts to loyalty card holders even when travelling on its low-cost alternative.


THREE DECADES AT THE TOP “Singapore Airlines is


honoured to have received the Best Airline award from


Business Traveller Asia-Pacific for 34 consecutive years,” says Yeoh Phee Teik, senior


VP customer experience, SIA. “Our customers are always at the heart of everything we do, and this award is a


testament to our unwavering commitment to delivering a


world-class travel experience. Singapore Airlines is dedicated to continuously enhancing the end-to-end customer journey and maintaining our leadership position in the airline industry.”


transforming its SilverKris and KrisFlyer Gold lounges at Singapore Changi Airport Terminal 2 over the next two years, investing S$45 million (US$35 million) to elevate the on-ground experience at its main hub. Renovations began in late April, progressing in phases, with completion expected around mid-2027. The revamped Changi T2 lounges will boast 50 per cent more space and seating capacity, and feature upgraded facilities


NOVEMBER/DECEMBER 2025


IN IT FOR THE LONG-HAUL Singapore Airlines


operates the world’s longest nonstop flight – a journey of more than 18 hours and over 15,000km between


its Singapore Changi hub and New York’s JFK Airport. For these


spectacular treks, the airline is the only in the world to operate the Airbus A350-


900ULR, a specialised aircraft with extra fuel capacity. To save weight, the


aircraft does not have


standard economy, but is instead configured with premium


economy and business class only. Eighteen hours might just be long enough to watch all eight Mission Impossible films.


BUSINESS TRAVELLER ASIA-PACIFIC 67


IMAGES COURTESY OF SINGAPORE AIRLINES


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