Charlotte Horler, hotel manager at the Grand hotel, Birmingham
In the hectic hotel world, no days two days are ever the same
How long have you been in hospitality? I have been living the hotel dream since I was 15 years old, which means I’m touching on 20 fabulous years in this industry!
How did you get into the industry? My parents both worked in hospitality when I was a child, and my dad is still very successful in the restaurant world. For someone who isn’t overly academic and thrives off no two days being the same and not having a routine, I’m not sure what else I’d be doing if it wasn’t this.
What advice would you give anyone looking to enter the sector? Do it! There is something for everyone, whatever you enjoy, and it is so rewarding with skills developed that will help you throughout all aspects of life.
How did you decide on your career direction? It was decided for me! I wanted to work at Walton Hall in Warwick when I was a late teen and they needed a receptionist. So that’s what I signed up to and now I wouldn’t change it for the world. I loved being the hub of the hotel and exposed to all departments daily.
Have you undertaken any additional personal career development? I did two pantomimes for an industry charity called Springboard, which were a real career highlight. I have also been fortunate to be awarded both The Caterer’s Acorn Scholarship in 2016 and an Acorn Award in 2018. Alongside the foundations of mental health first aid and dedicated charity initiatives across my roles, these are the things I am most proud of throughout my career.
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