Adam Howard, general manager, Mollie’s Bristol


“When I was studying at sixth form, I got a part- time job in a hotel as a room service attendant. I went onto study film- making and creative media, but the whole time I was still doing some hospitality shifts. Halfway into my course, I decided to go all in with hospitality and hotels in particular. “I didn’t really have any


real experience in hotels other than the occasional visit with family holidays.


I think a preconception – albeit misconceived – was that they were stuffy, rigid places, uber-focused on tradition. But when I was working in them, it was a lot more warm, especially with the teams you are working with and all the people you get to meet.


“The most satisfying aspect is probably seeing people grow within their roles, growing in confidence and having


meaningful conversations with guests. You have to build a rapport with visitors very quickly, so you learn to


understand people in a very different way. “With hotels, there’s


like an intangible heartbeat, a pulse. It’s often a 24-hour operation and there’s so many things to think about, but when it all comes together, it’s like a beautiful harmony.”


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