Natasha Glaser, resourcing team leader, contract caterer Elior


“It’s essential to demonstrate how your previous experience matches the skills and responsibilities required for the job. Real examples are infinitely more convincing than just stating you possess skills. Try practising beforehand so you can work on your delivery and presentation skills.”


Liam Nelson, director of operations, Marceline


“Remember that hospitality is a service industry. We deal with guests, not customers. Show that you can form a meaningful connection with your interviewer and that you want to create memorable, positive experiences. We’re looking for a willingness to learn and a respect for the industry.”


Giorgia Ferrara, assistant manager, people and culture,


Lore hotel group “If you have a trial shift in a restaurant, take a look at the menu and the drinks list beforehand. That way, you’ll already have a rough idea of the dishes they serve, so if they ask you to bring the salad to table 10, you’ll know the salad they are talking about and you’ll feel a lot more confident. That will show in the way you move and the way you talk, and will impress the restaurant manager.”


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