Welcome to The Caterer’s guide to the hospitality technology that will help drive your business into 2020. Once only associated with payment systems and perhaps rudimentary


reservation systems, technology now touches all areas of hospitality operation, enabling and creating efficiencies across the business. This guide details all the solutions, be they in people engagement,


payment, in-room entertainment or revenue management, that are likely to make the most impact on the productivity and profitability of your operation. Staffing has come into ever-sharper focus as the country becomes


less enticing and accessible to overseas employees, thanks to the uncertainty caused by Brexit and the weakened pound, which is why we’ve analysed the technological solutions available when it comes to both recruiting and engaging employees. We unpick how to remain competitive and attractive to the best talent through improved processes and systems, and how it’s possible to create a better working environment with smart scheduling and digital engagement. We also explore the payment systems that will facilitate faster service and analyse behavioural data that will deliver the metrics to inform more efficient purchasing and staff scheduling. The contemporary systems we feature also have the capacity to feed into marketing and loyalty programmes, as well as facilitating the likes of click and collect to expand your business beyond bricks and mortar. When it comes to revenue management too, sophisticated systems


are no longer just the preserve of global hotel groups. As we find, smaller businesses are employing increasingly affordable technology that allows operators to develop a more personalised experience as well as a personalised and appropriate price. Through insight, opinions, case studies and supplier showcases, we


cover all the elements of an enterprise, from customer acquisition right through to property management systems and payment. Consider this your comprehensive guide to technology for the year ahead.


James Stagg, deputy editor, The Caterer


Technology Prospectus editor James Stagg Production and art editor Chris Russell Deputy production editor Kirsty Utting Sub editor Lauren Bowes Digital production editor Katherine Alano Head of sales Rob Adam Chief executive Duncan Horton


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