Comprehension STOP Use your dictionary to find out the meaning of the bold words and phrases below. Making a Complaint


! furnituresuperstore.ie Missing parts and poor quality product Dear Customer Service


I am writing to you to express my anger and frustration regarding an item of furniture that I purchased online from your store. The product in question was a four-drawer pine chest of drawers which appeared beautiful in the online picture gallery. The product code is 939456239502. The item was purchased on 25 April by credit card.


I purchased the chest of drawers for my daughter who was excited for its arrival. However, we were alarmed and dismayed by (a) the quality of the product and (b) the amount of missing parts. It did not say on the product description that the unit would have to be put together. When we laid out all the parts and inspected them, the following were nowhere to be found: three planks of wood, a bag of screws, four bolts, two drawer knobs and one side panel. I’m sure you would agree that this is simply unacceptable. Not only this, but the timber was light and flimsy and had some marks and cracks in it. I thought your company produced furniture of a high standard, but now I am no longer convinced.


I am not a bit satisfied with the standard of the product and I would like a full refund. I expect that the funds will be back in my account without delay. Also, I do not wish to pay for the postage and packaging to return the product to you so if you would like it back then can you please forward on the required fee. I trust that all is in order and look forward to your reply.


Yours sincerely Catherine Lynch


74


Unit 13 | To Socialise 2


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84  |  Page 85  |  Page 86  |  Page 87  |  Page 88  |  Page 89  |  Page 90  |  Page 91  |  Page 92  |  Page 93  |  Page 94  |  Page 95  |  Page 96  |  Page 97  |  Page 98  |  Page 99  |  Page 100  |  Page 101  |  Page 102  |  Page 103  |  Page 104  |  Page 105  |  Page 106  |  Page 107  |  Page 108  |  Page 109  |  Page 110  |  Page 111  |  Page 112  |  Page 113  |  Page 114  |  Page 115  |  Page 116  |  Page 117  |  Page 118  |  Page 119  |  Page 120  |  Page 121  |  Page 122  |  Page 123  |  Page 124  |  Page 125  |  Page 126