HARDER Most travel buyers seem reticent to talk


about expense management as, in many cases, it’s not part of their remit. But there are already signs that expense is an area that can significantly affect the travel department’s options when it comes to working with other suppliers. Dan Fitzgerald, Traveldoo’s chief product


officer, says: “Travel and expense used to be completely different worlds – expense management was mostly dealt with by the chief procurement officer or chief financial officer. We spent time trying to convince clients of the advantages of marrying travel and expense but it largely fell on deaf ears.” But the mindset has changed in recent years – mainly due to what Fitzgerald calls the “Concur effect”. “It has been incredibly successful at preaching the gospel of travel and expense, and how it makes sense for clients. Now, most of our bids are for T&E because clients understand the benefits.”


ON THE MOVE


A major trend over the past few years has been the deployment of mobile expense apps, which travellers use to fill in their expense submissions “on the go”, instead of trawling through receipts when they get back to the office. SAP Concur has been using these innovations to improve the expenses process. One of its latest products is Drive, which has been introduced within Concur’s expense app to track employee mileage through GPS technology. Rachel van der Merwe, director,


product marketing at SAP Concur, says: “We’re constantly innovating with all our products to offer greater value to the customer and anticipate their requirements. Drive is a great example of this – mileage is the largest unreceipted expense category. In the UK, £169 million was reimbursed in mileage in 2017.”


£169MILLION


– the amount reimbursed in mileage expenses in 2017


in the UK BIL £1.9LION


– the amount UK firms lose on


“unauthorised and inflated” purchases per year


buyingbusinesstravel.com 2018 SEPTEMBER/OCTOBER 97


SOURCE: SAP CONCUR


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