TRAINING
And the GTMC itself is planning to launch a series of business travel online training courses this autumn with certification which it hopes will become “an industry standard for the sector”. The courses will be available across desktop computers, tablets and smartphones so can be completed anywhere. There will be four levels catering for industry newcomers up to experienced business travel professionals. GTMC chief executive Adrian
Parkes says: “The e-courses bolster our wider academic focus for the industry and build upon the work that we are doing to encourage people to consider business travel as a career choice, including internships and apprenticeships for young talent.”
WEBINARS
Many of the global organisations, such as GBTA and ACTE, hold regular online discussions or training events, generally known as webinars. The advantage of webinars is that they are normally recorded so can be accessed online at the buyer’s convenience. Webinars generally tend to be more ad-hoc rather than more formal online training courses – GBTA recently ran a session on The Stress-Free Hotel RFP, while others have focused on subjects such as business continuity and risk management, virtual cards and the impact of GDPR. Find out more at
gbta.org/research-and-tools ACTE, meanwhile, has been using webinars as part of its strategy of trying to help buyers to become the “Travel Programme CEO” – effectively a way of giving advice to buyers so they can elevate their status within their organisations by aligning the travel programme with their company’s overall business goals, and finding ways to better engage with travellers.
Suppliers also often hold online events which can be useful to buyers – TMC Clarity, for example, runs a series of fortnightly audio podcasts under the Absolute Clarity banner
buyingbusinesstravel.com 2018
THE RECRUITER’S VIEW: CAREER PROSPECTS
AS WELL AS ENHANCING YOUR KNOWLEDGE and improving the way you work, can putting in the extra hours’ training boost your recruitment potential? On your CV, displaying that initiative to grow your skillset for your next job will
be picked up by recruitment companies – but neither should lacking the required technical training deter you from applying. Keyvan Nasehi, executive headhunter and specialist recruiter at Skypath, says in this business, general experience of the travel industry is often desirable, with companies prepared to invest in more in-depth training courses for the right person. “For example, say a company is looking for an implementation coordinator to implement an online booking tool – such as Concur. If a candidate comes along with a strong profile but only with experience of use of Sabre, Evolvi and KDS, for example, then the employer would subscribe to Concur’s own courses. This can fix a problem for those companies – but companies will have to pay for it.” Skypath focuses on travel technology recruitment and in this niche, many
courses tend not to be the panacea for these specialist roles, which often require candidates to have many years’ experience. “The type of requirements we get, such as project management, data roles and software development, are very much IT-focused. When companies hire these types of people, they are required to have the technical skills,” he adds. Overall, Nasehi believes additional training courses can be more suitable for
travel consultants, and make a difference for those using online booking tools. Knowledge of Amadeus Cytric, for example, is in particular demand. But in many cases, company culture will often come into play: “Some
companies are happy to take on people from outside of travel, but other companies and hiring managers want travel knowledge, so they know their landscapes, their infrastructure.”
Future employers will pay for extra
training for candidates lacking certain skills
SEPTEMBER/OCTOBER 93
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